Ndeye Khady Deme
Atlanta,GA
Summary
Proven customer support specialist, adept in client services and data entry proficiency, honed at Regency Hotel Paris France. Excelled in creating welcoming atmospheres and enhancing guest satisfaction through meticulous attention to detail and a goal-oriented mindset. Demonstrates a unique blend of interpersonal and analytical skills, significantly improving customer experience.
Offering excellent interpersonal skills and passion for customer service, ready to learn and grow in dynamic environment. Brings ability to quickly understand and adapt to new procedures and technologies, including efficient problem-solving and multitasking. Ready to use and develop effective communication and organizational skills in Desired Position role.
Overview
2023
2023
years of professional experience
Work History
Representative
Phone Group
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
- Communicated with clients and customers to gather, provide and share updated information on products and services.
Hotel Receptionist
Regency Hotel Paris France
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collaborated with housekeeping staff to ensure timely room availability and cleanliness for incoming guests.
- Maintained a professional appearance of the front desk area by keeping it clean, organized, and well-stocked with necessary supplies.
Cashier Assistant
Casino Job Center
- Met customer needs through polite, friendly and attentive service.
- Worked with other associates to support cashiers and management needs.
- Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
- Helped customers complete purchases, locate items, and join reward programs.
Chambermaid
Hotel Marquis Paris France
Paris France
01.2020 - 09.2022
- Inspected guest rooms to replenish soap, paper towels and toiletries.
- Provided personalized service to VIP guests by accommodating special requests when possible.
- Promoted a welcoming atmosphere for guests, maintaining a well-organized and inviting environment.
- Enhanced guest satisfaction by maintaining a high standard of cleanliness in all assigned rooms.
- Transported and stored guest luggage to provide safekeeping of personal belongings.
Education
IT -
Sup Info
Dakar Senegal11.2018
Skills
- Customer support
- Goal-oriented mindset
- Customer relations
- Data entry proficiency
- Client services
Languages
French
Native or Bilingual
English
Limited Working
Timeline
Chambermaid
Hotel Marquis Paris France
01.2020 - 09.2022
Representative
Phone Group
Hotel Receptionist
Regency Hotel Paris France
Cashier Assistant
Casino Job Center
IT -
Sup Info