
Dynamic and dedicated professional with extensive experience in security and customer service, notably at Kates Detective Agency. Proven ability to ensure safety and compliance while delivering excellent customer service. Skilled in quality assurance and effective communication, with a strong commitment to cleanliness and organization.
•Conducted regular patrols of the bus terminal during shifts.
•Provided support to elderly passengers and removed unruly passengers from buses upon request.
•Followed up promptly with authorities regarding suspicious incidents at Pace Bus Terminal.
•Conducted regular patrols of CTA station platforms.
•Detected and reported suspicious behaviors to ensure safety and compliance.
•Communicated with CTA control center during emergency situations.
• Ensured high standards of cleanliness and hygiene in all designated spaces.
•Removed trash and maintained cleanliness in food court areas.
• Supported clients in processing their account payments.
•Managed clerical responsibilities when necessary.
•Managed customer inquiries through inbound calls.
Excellent customer service
Packing
Writing
Heavy lifting
Quality
Basic Math
Security
Flexibility
Punctual
Cleanliness
Organize
Self awareness
Good Professionalism