Ndifor Delphine Ngieh
DOVER,DE
Summary
Accomplished Direct Support Professional with a proven track record at Tobola Health Care Services, enhancing client well-being and independence through compassionate caregiving and efficient crisis intervention. Skilled in first aid and safety, with a knack for fostering positive relationships, leading to significant improvements in patient health status. Demonstrates a commitment to professional growth and client support excellence. Reliable Digital Personal Shopper enthusiastically pursuing opportunity to add immediate value to growing team. Inspired to help others and driven to apply unfailing work ethic to meet objectives. Industrious and committed with skills for multitasking and managing time well.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Direct Support Professional
Tobola Health Care Services
08.2024 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained clean, safe, and well-organized patient environment.
- Assisted disabled clients to support independence and well-being.
- Monitored progress and documented patient health status changes to keep care team updated.
- Developed and implemented individualized care plans to meet individual needs of each client.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
- Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Assisted with daily living activities, running errands, and household chores.
- Recorded status and duties completed in logbooks for management.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Transported clients to and from medical appointments with safety and efficiency.
- Addressed emergency situations calmly and effectively, prioritizing the safety of both clients and staff members involved.
Digital Personal Shopper (Associate)
Walmart Supercenter
12.2022 - Current
- Increased sales revenue by carefully selecting high-quality products tailored to the unique needs of each client.
- Cultivated strong relationships with clients through consistent communication and timely follow-ups, resulting in repeat business.
- Built relationships with customers and community to promote long term business growth.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Mentored new Personal Shoppers by sharing industry knowledge and best practices, fostering a supportive team atmosphere that encouraged professional growth.
- Tracked substitutions and informed customers of changes.
Nurse Assistant
Central Hospital
10.2009 - 12.2011
- Monitored vital signs for early detection of potential health issues, enabling timely intervention from medical staff.
- Facilitated personal hygiene management, feeding and ambulation.
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
Education
National Diploma in Safety Management - Safety Management
University of South Africa
Pretoria, Gauteng11-2020
No Degree - General Nursing And Midwifery
St Francis Institute of Nursing And Midwifery
Buea, Cameroon09-2009
High School Diploma -
Longla Comprehensive College
Bamenda, Cameroon08-2005
Skills
- First aid and safety
- Behavior redirection
- Client Support
- Compassionate Caregiving
- Client documentation
- Housekeeping tasks
- Health and safety requirements
- Direct Patient Care
- Transportation
- Appointment Scheduling
- Patient Care
- Goal Setting
Certification
- First Aid Certification - American Red Cross or St John Ambulance.
- Adult CPR/AED certification – American Red Cross.
- Direct Support Professional Certification (DSP) - National Alliance for Direct Support Professionals.
Languages
English
Full Professional
Timeline
Direct Support Professional
Tobola Health Care Services
08.2024 - Current
Digital Personal Shopper (Associate)
Walmart Supercenter
12.2022 - Current
Nurse Assistant
Central Hospital
10.2009 - 12.2011
- First Aid Certification - American Red Cross or St John Ambulance.
- Adult CPR/AED certification – American Red Cross.
- Direct Support Professional Certification (DSP) - National Alliance for Direct Support Professionals.
National Diploma in Safety Management - Safety Management
University of South Africa
No Degree - General Nursing And Midwifery
St Francis Institute of Nursing And Midwifery
High School Diploma -
Longla Comprehensive College
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