Ndogo Nganga

Information Technology Specialist

US Army

01.2023 - Current

Set up network profiles, security permissions and file sharing systems.
Troubleshot complex hardware and software issues for swift resolution, minimizing downtime for affected users.
Ensured data security, implementing encryption measures and access controls for sensitive information.
Enhanced system performance by implementing and maintaining hardware and software upgrades.
Streamlined IT processes for increased efficiency through the development of automated solutions.
Controlled and managed server room, wireless network, server infrastructure, audiovisual equipment, laptops and video conferencing equipment.
Used ticketing systems to manage and process support actions and requests.
Performed daily system monitoring, verifying integrity and availability of hardware, server resources, systems and key processes.
Resolved issues and escalated problems with knowledgeable support and quality service.
Designed and evaluated WAN and LAN connectivity technologies.
Analyzed complex project server issues and worked on large enterprise and business-critical applications.
Analyzed network traffic and performance metrics to optimize system performance.
Managed high levels of call flow and responded to technical support needs.
Evaluated emerging technologies for potential inclusion in organizational IT strategy, staying current with industry trends and best practices.
Established IT policies and procedures, fostering a culture of security awareness within the organization.
Managed helpdesk operations, prioritizing tasks according to urgency and impact on overall business functions.
Reduced network downtime with proactive monitoring and troubleshooting.