Summary
Overview
Work History
Education
Skills
Timeline
Generic

Neadra Carpenter

Katy

Summary

Resourceful supervisor with training in resolving critical issues in time-sensitive environments, with a successful track record of building and maintaining talented teams. Highly organized, energetic, and versatile leader dedicated to continuous improvements. Proven history of motivating staff to work together to achieve targets. Professional collections specialist with strong skills in negotiation, conflict resolution, and customer service. Adept at managing accounts, ensuring timely payments, and maintaining accurate records. Focused on team collaboration and achieving results. Adaptable to changing needs, reliable, and persuasive with exceptional communication and problem-solving abilities. Diligent collections professional with a solid background in managing and resolving numerous delinquent accounts while upholding compliance standards and ensuring customer satisfaction. Demonstrates strong negotiation and analytical skills to efficiently recover outstanding debts.

Overview

23
23
years of professional experience

Work History

Collection Agent

Exeter Finance
04.2024 - 04.2025
  • Maintained accurate records of all collection activities, allowing for better tracking and analysis of performance metrics.
  • Reconciled debtor accounts regularly by verifying payments made against outstanding balances as well as resolving discrepancies when necessary.
  • Collaborated closely with other departments, ensuring seamless communication regarding delinquent accounts and payments received.
  • Leveraged strong negotiation skills to secure favorable settlements from debtors while maintaining professional relationships throughout the process.

Field Inspection Supervisor

Allied Universal
10.2017 - 04.2025
  • Created new strategies for improving customer service standards within the organization.
  • Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
  • Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
  • Mentored junior inspectors, providing guidance on best practices and fostering professional growth.
  • Evaluated emerging trends in the industry to recommend improvements in inspection methodologies or technologies.

Customer Service Manager

Race Trac
04.2008 - 09.2017
  • Preparing and completing paper work while balancing teller shifts and petty cash.
  • Monitored staff performance to ensure adherence to customer service standards.
  • Maintained up-to-date knowledge of company products, services, pricing structures, promotions.
  • Evaluated and authenticated returns, exchanges and voids.

Customer Service Manager

Wal-Mart
10.2006 - 03.2008
  • Providing great customer service while managing many cashiers and running the money center and money service desk.
  • Coordinated between various departments to resolve complex problems that require multiple steps or involve multiple teams.
  • Analyzed financial data to identify discrepancies or potential fraud activities.
  • Trained new employees on proper Money Center procedures and processes.

Customer Service Specialist

Motiva Shell
08.2002 - 08.2005
  • Processed returns, refunds, exchanges according to company policies and procedures.
  • Followed up with customers after transactions to ensure satisfaction levels were met.
  • Performed data entry of customer orders into the company's order management system.

Education

High School Diploma -

John McDonald High School
New Orleans, LA
05.1999

Skills

  • Data Analytics
  • Strategic Planning
  • Operations Management
  • Process Improvement
  • Inventory Control
  • Staff Management
  • Goal oriented
  • Debt recovery
  • Financial aid
  • Assertiveness
  • Call center experience
  • Patience and persistence

Timeline

Collection Agent

Exeter Finance
04.2024 - 04.2025

Field Inspection Supervisor

Allied Universal
10.2017 - 04.2025

Customer Service Manager

Race Trac
04.2008 - 09.2017

Customer Service Manager

Wal-Mart
10.2006 - 03.2008

Customer Service Specialist

Motiva Shell
08.2002 - 08.2005

High School Diploma -

John McDonald High School
Neadra Carpenter