NeAjha Reeves
Decatur,GA
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Experience Coordinator
TJX Companies
08.2023 - Current
- Oversaw front register operations and maintained exceptional levels of customer service in all interactions.
- Helped customers understand return policies and processed items.
- Handled all escalated complaints and implemented timely, knowledgeable and effective solutions balancing customer and business needs.
- Looked up orders, provided estimated arrival details and assisted with delivery logistics.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Apparel Sales Associate
Academy Sports And Outdoors
05.2021 - Current
- Pressed and folded items upon arrival in store to increase visual appeal.
- Dressed and accessorized mannequins to highlight featured clothing and accessories.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Maintained organized store environment to foster pleasant shopping experiences.
- Restocked shelves and organized displays in alignment with merchandising standards.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Technical Support Agent
Transcom USA
11.2021 - 11.2022
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Walked individuals through basic troubleshooting tasks.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Associate of Applied Science - Occupational Therapy Assistance
Pearl River Community College
Poplarville, MS05.2023
Bachelor of Science - Biology
Augusta University
Augusta, GA05.2018
Skills
- Opening and Closing Procedures
- Returns Policies
- Call Documentation
- De-Escalation Techniques
- Customer Service
- 69 Wpm Typing Speed
Certification
- Hospitality and Tourism Management Certification - earned from Florida Atlantic University (April 2020)
Timeline
Customer Experience Coordinator
TJX Companies
08.2023 - Current
Technical Support Agent
Transcom USA
11.2021 - 11.2022
Apparel Sales Associate
Academy Sports And Outdoors
05.2021 - Current
Associate of Applied Science - Occupational Therapy Assistance
Pearl River Community College
Bachelor of Science - Biology
Augusta University
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