Neasha Parham
Macon,GA
Summary
Customer-focused professional with call center and retail service experience delivering high-quality support to diverse customers. Skilled in handling high call volumes, resolving issues efficiently, and maintaining strong communication in fast-paced environments. Experienced with data entry, computer systems, and problem resolution. Seeking to contribute strong customer support skills as a Customer Service Representative
Hardworking Warehouse Associate with excellent materials handling, storage management and shipment preparation skills. Experienced in picking orders, assembling pallets and preparing containers. Delivers accurate inventory counts and maintains detailed warehouse records.
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
3
3
years of professional experience
2025
2025
years of post-secondary education
Work History
Warehouse Worker
Academy Sports Outdoors
Macon, GA
02.2025 - 09.2025
- Operated forklifts to move merchandise efficiently throughout the warehouse.
- Managed inventory by receiving, labeling, and organizing stock regularly.
- Loaded and unloaded delivery trucks to ensure timely product availability.
- Collaborated with supervisors to improve workflow and operational efficiency.
- Packaged items carefully using protective materials like bubble wrap or foam sheets.
- Used pallet jacks to move items to and from warehouse locations.
- Organized warehouse space for efficient storage of products.
- Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
- Operated scanners, computers, and other equipment to track orders.
- Followed established guidelines for picking orders accurately.
- Received and tracked incoming inventory shipments.
- Assembled orders according to customer requests.
- Ensured safety protocols were followed at all times while operating machinery.
- Inspected damaged goods prior to disposal or return to vendor.
- Performed cycle counts to maintain accurate inventory records.
Customer Service Representative
Conduent
09.2024 - 02.2025
- Assisted customers with inquiries and resolved issues promptly.
- Provided product information and recommendations to enhance customer satisfaction.
- Documented customer interactions in the company's CRM system efficiently.
- Educated customers on policies, procedures, and available services effectively.
- Managed high-volume calls while maintaining professional communication standards.
- Participated in training sessions to enhance product knowledge and service skills.
- Answered customer inquiries and provided accurate information regarding products and services.
- Handled escalated issues with empathy and professionalism to ensure resolution.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Retail Sales Associate
City Gear LLC
Morrow, Georgia
01.2024 - 09.2024
- Assisted customers in selecting products based on needs and preferences.
- Maintained store presentation by organizing merchandise and displays effectively.
- Processed customer transactions using point-of-sale systems accurately.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Responded to customer inquiries regarding products and promotions promptly.
- Collaborated with team members to ensure smooth store operations daily.
- Participated in inventory management by restocking shelves and tracking sales trends.
- Educated customers about loyalty programs and special offers available in-store.
- Handled returns and exchanges according to company policies efficiently.
- Assisted customers with finding the right product for their needs.
- Helped customers by answering questions and locating merchandise.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
Team Member
Firehouse Subs
Rome
10.2023 - 12.2023
- Prepared sandwiches and salads according to customer orders.
- Maintained cleanliness of dining area and kitchen.
- Assisted customers with menu selections and inquiries.
- Operated cash register and processed transactions efficiently.
- Collaborated with team members during busy service hours.
- Restocked supplies and ingredients as needed throughout shifts.
- Followed food safety guidelines during food preparation processes.
- Engaged with customers to ensure a positive dining experience.
- Maintained a clean and organized work area throughout shift.
- Greeted customers upon entering the store with friendly demeanor.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Worked hard to learn required tasks quickly to maximize performance.
- Operated cash registers to process payments from customers.
Cashier
McDonald's
Rome, Georgia
07.2022 - 10.2022
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with menu selections and answered questions about offerings.
- Maintained cleanliness and organization of the dining and service areas.
- Prepared food items according to established safety and quality standards.
- Collaborated with team members to ensure smooth restaurant operations.
- Handled cash, credit, and debit transactions accurately during shifts.
- Provided friendly customer service to enhance dining experience for patrons.
- Followed health and safety guidelines to ensure food safety compliance.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
Education
Associate of Science - Pharmacy
Miller-Motte Technical College
Macon, GA 08.2025 - 12.2027
Rome High School
Rome, GeorgiaSkills
- Customer service
- Inventory management
- Team collaboration
- Time management
- Data entry
- Effective communication
- Problem resolution
- Active listening
- Deadline adherence
- Warehouse organization
- Inventory control
- Shipment unpacking
- Packaging and labeling
- Clear communication
- Problem-solving
- Basic computer proficiency
- Verbal and written communication
- Order fulfillment
- Barcode scanning
- Sales techniques
- Customer consulting
- Call center operations
- Typing 50 wpm
- Punctuality and reliability
- Team development
Timeline
Associate of Science - Pharmacy
Miller-Motte Technical College
08.2025 - 12.2027
Warehouse Worker
Academy Sports Outdoors
02.2025 - 09.2025
Customer Service Representative
Conduent
09.2024 - 02.2025
Retail Sales Associate
City Gear LLC
01.2024 - 09.2024
Team Member
Firehouse Subs
10.2023 - 12.2023
Cashier
McDonald's
07.2022 - 10.2022
Rome High School