Necys Telleria
Randolph, NJ,NJ
Overview
9
9
years of professional experience
1
1
Certification
Work History
Bilingual Customer Service Representative
Accurate Collection Services
Morristown, NJ
01.2024 - Current
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
- Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
Billing Specialist
Mental Health Clinic of Passaic
Clifton, NJ
04.2019 - 07.2023
- Researched and resolved billing discrepancies to enable accurate billing.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Worked with multiple departments to check proper billing information.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
Billing Specialist
Chirolight
Paterson, NJ
09.2016 - 03.2019
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Collaborated with the collections team to recover overdue payments from clients, maintaining cash flow and minimizing writeoffs.
- Maintained detailed records of each account''s payment history, providing easy access to information for audit and analysis purposes.
- Reduced errors in financial records by conducting regular audits of billed accounts.
- Contributed to improved financial reporting by reconciling discrepancies between invoiced amounts and actual payments received.
- Enhanced customer satisfaction with timely and accurate invoice generation.
- Maximized revenue potential by identifying and resolving under-billed accounts.
Education
Diploma - Echo Cardio Gram
Hudson County Vocational
Jersey City, NJ01.2009
Diploma - Medical Billing
Empire Careers
Manhattan, NY03.1999
Dipolma - Education
Union Hill High School
Union City, NJ06.1995
Skills
- Fluent bilingualism
- Customer service
- Problem-solving
- Language translation
- Customer support
- Data entry
- Call center experience
- Payment processing
- Document translation
- Upselling strategies
- Product knowledge
- Call management
- Payment collection
- Caller assistance
- Service recommendations
- Database management
- Records review
- Cross-cultural awareness
- Account management
- Process improvement
- Refund processing
- Multitasking and organization
- Empathy and patience
- Active listening
- Team collaboration
- Verbal and written communication
- Flexibility and adaptability
- Conflict resolution
- Workflow management
- Telephone etiquette
- Stress management
- Telesales
- Bilingual communication
- Strong interpersonal skills
Certification
Certified Medical Billing
Certified EKG technician
Languages
Spanish
Native or Bilingual
Portuguese
Limited Working
Timeline
Bilingual Customer Service Representative
Accurate Collection Services
01.2024 - Current
Billing Specialist
Mental Health Clinic of Passaic
04.2019 - 07.2023
Billing Specialist
Chirolight
09.2016 - 03.2019
Diploma - Echo Cardio Gram
Hudson County Vocational
Diploma - Medical Billing
Empire Careers
Dipolma - Education
Union Hill High School