Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ned Anthony

Matthews

Summary

Results driven Operations Leader with extensive experience driving efficiency, compliance, and partner satisfaction across financial services, benefits administration, and high-volume operational environments within complex organizations. Demonstrated success in managing compliance with federal and state regulations while delivering exceptional employee support and operational efficiency. Skilled at guiding cross functional teams, developing policies, and partnering with stakeholders to optimize benefits offerings. Proven ability to analyze data to improve processes and reduce risk while maintaining confidentiality and promoting a positive employee experience.

Overview

10
10
years of professional experience

Work History

Mortgage Underwriter/Loan Closing Specialist

Rocket Mortgage
03.2020 - Current
  • Manage and oversee assigned loans to assess risk and compliance with federal, state, and organizational regulations. Including but not limited to FHA, VA, Fannie Mae, Freddie Mac, and mortgage lending laws.
  • Analytically interpreting detailed financial documentation to make accurate, high-stakes determines that balance organizational goals with individual needs
  • Utilize cross-functional coordination skills and stakeholder communication when collaborating with lenders, attorneys, title companies, HR teams, and employees to facilitate seamless mortgage closings and settlement processes while maintain accuracy and timelines.
  • Track and maintain accurate business records using HRIS or case management systems
  • Manage daily operations of closing processes and procedures
  • Develop, update, and communicate underwriting, closing, and settlement policies and procedures
  • Maintain strict confidentiality of client financial and personal information in compliance with GLBA and RFPA
  • Determined credit risks by reviewing files in advance and comparing data against internal checklists and guidelines.

Executive Revenue Cycle Specialist

Polaris Spine & Neurosurgery
02.2019 - 01.2020
  • Served as the primary liaison between patients, insurance providers, and internal departments, ensuring clear communication and resolution of complex billing and account issues.
  • Conducted detailed reviews of financial records, insurance claims, and payment data to ensure accuracy, compliance, and alignment with regulatory requirements.
  • Provided expert guidance to patients on payment plan structures, insurance benefits, and financial assistance programs, tailoring solutions to meet individual needs.
  • Negotiated and established sustainable payment arrangements, balancing organizational revenue goals with patient financial capacities.
  • Maintained meticulous documentation of all financial transactions, account adjustments, and communications to support audit readiness.
  • Collaborated with senior health insurance executives o expedite and secure patient surgery authorizations, ensuring compliance with medical, regulatory, and contractual requirements
  • Applied in-depth knowledge of insurance regulations, billing policies, and compliance standards to mitigate risk and expedite issue resolution.

Operations Lead/Financial Solutions Advisor

Peachtree Orthopedics
06.2015 - 02.2019
  • Analyzed accounts receivable (AR) trends, denial patterns, and workflow irregularities impacting revenue cycle and operational productivity; presented actionable recommendations to senior leadership for process improvement.
  • Accurately processed Point of Service (POS) payments, maintained precise financial records, and upheld strict confidentiality in compliance with HIPAA and organizational standards.
  • Directed administrative operations including correspondence management, scheduling, visitor relations, and resolution of complex administrative inquiries.
  • Leveraged advanced office automation tools, database systems, and document management platforms to optimize workflows and maintain audit-ready records.
  • Developed and refined educational resources to enhance staff and patient knowledge of operational processes, policies, and programs.
  • Collaborated with senior health insurance executives o expedite and secure patient surgery authorizations, ensuring compliance with medical, regulatory, and contractual requirements
  • Produced data-driven reports and performance metrics to support strategic decision-making across multiple departments.

Education

Bachelor Of Science - Business Administration

Benedict College
Columbia, SC

Skills

  • Employee benefits administration
  • Leave of absence management
  • Compliance with FMLA, ADA, COBRA, ACA, ERISA, and state leave laws
  • Disability claims processing
  • HRIS and benefits administration systems
  • Vendor and third party administrator management
  • Policy development and implementation
  • Payroll and benefits coordination
  • Data analysis and reporting
  • Return to work and accommodation planning
  • Employee communication and education
  • Team leadership and staff development
  • Conflict resolution and problem solving
  • Regulatory auditing and risk mitigation
  • Project management and process improvement
  • Led and developed high performing teams in benefits and leave administration
  • Provided coaching, mentoring, and performance feedback to staff
  • Managed cross functional collaboration with HR, payroll, legal, and vendor partners
  • Guided teams through process changes and compliance updates
  • Fostered a culture of continuous improvement and employee advocacy
  • Directed training programs to enhance team knowledge and service quality
  • Set clear goals and monitored team progress to meet organizational objectives
  • Resolved escalated employee and management issues with diplomacy and professionalism
  • Championed compliance and ethical standards within the team
  • Communicated vision and strategy effectively to internal and external stakeholders

Timeline

Mortgage Underwriter/Loan Closing Specialist

Rocket Mortgage
03.2020 - Current

Executive Revenue Cycle Specialist

Polaris Spine & Neurosurgery
02.2019 - 01.2020

Operations Lead/Financial Solutions Advisor

Peachtree Orthopedics
06.2015 - 02.2019

Bachelor Of Science - Business Administration

Benedict College

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