Dretonia Moore-McWilliams
Decatur,USA
Summary
Dynamic HR and administrative leader adept at streamlining operations and fostering employee growth in a government setting. Successfully managed payroll accuracy, improved customer service metrics, and enhanced onboarding processes, while ensuring compliance with regulations and supporting organizational objectives.
Overview
9
9
years of professional experience
Work History
Administrative Specialist
Fulton County Government
Atlanta, USA
01.2025 - Current
- Provide administrative and operational support within a large government agency serving employees and management.
- Assist with payroll processing, timekeeping reviews, and personnel-related documentation.
- Maintain confidential employee records and ensure compliance with organizational policies and procedures.
- Coordinate meetings, communications, and departmental scheduling activities.
- Prepare reports, spreadsheets, correspondence, and other administrative documentation.
- Support employee inquiries and assist with resolution of administrative concerns.
- Collaborate with internal departments and external agencies to coordinate services and information.
- Monitor workflow processes and maintain accurate electronic and hard-copy records.
- Utilize Microsoft Excel and reporting tools to compile and analyze departmental data.
- Manage departmental communications through One Call Now and maintain website updates.
WIC Office Supervisor
DeKalb Public Health
Decatur, USA
04.2022 - 09.2024
- Supervised and directed a team of six administrative staff, establishing work priorities, monitoring productivity, approving schedules, and providing coaching and performance feedback.
- Conducted employee relations investigations and resolved workplace issues while maintaining confidentiality and compliance with organizational policies.
- Assisted management with performance management, disciplinary actions, employee development, and staff training initiatives.
- Audited employee attendance, leave balances, and timekeeping records using Workday HRIS to ensure payroll accuracy and compliance.
- Developed and implemented operational procedures to improve workflow efficiency and customer service delivery.
- Coordinated onboarding and training activities for new employees and provided ongoing staff development.
- Prepared reports, tracked operational metrics, maintained personnel records, and ensured documentation accuracy.
- Served as liaison between employees, management, and external stakeholders to resolve concerns and facilitate communication.
- Maintained compliance with state and federal regulations while supporting departmental objectives.
- Managed high-volume customer interactions and ensured quality service standards were consistently met.
Team Lead / Safety Captain
La Petite Academy
Conyers, USA
10.2017 - 02.2022
- Supervised and supported a team of 16 employees, ensuring adequate staffing coverage and compliance with organizational policies.
- Assisted with employee onboarding, training, mentoring, and performance support.
- Supported payroll processing, scheduling, attendance tracking, and personnel record maintenance.
- Addressed employee and customer concerns professionally and facilitated problem resolution.
- Conducted compliance reviews, safety inspections, and operational audits.
- Maintained accurate records and generated reports for management review.
- Served as key holder responsible for opening and closing facility operations.
- Collaborated with leadership to improve workplace safety, employee engagement, and operational effectiveness.
Education
Doctor of Business Administration (DBA) - Business Administration
Liberty University
Lynchburg, VA05-2026
Doctor of Business Administration (DBA) -
Capella University
Minnesota City, MN01-2025
Master of Business Administration (MBA) -
Strayer University
Lithonia, GA01-2024
Bachelor of Science - Business Administration (HR)
Purdue University Global
West Lafayette, IN01-2022
Associate of Arts - Business Administration
Purdue University Global
West Lafayette, IN01-2019
Skills
- Employee Benefits Administration
- Staff Supervision & Development
- Employee Relations
- HR Compliance
- COBRA & Benefits Support
- Payroll Coordination
- HRIS/Workday
- Performance Management
- Vendor Relations
- Open Enrollment Support
- Records Management
- Policy Implementation
- Employee Training
- Customer Service Management
- Data Analysis & Reporting
- Regulatory Compliance
- Process Improvement
- Wellness Program Support
Accomplishments
- Graduated High Honors with 3.8 GPA Masters Degree
- Deans List 2020-2023
Timeline
Administrative Specialist
Fulton County Government
01.2025 - Current
WIC Office Supervisor
DeKalb Public Health
04.2022 - 09.2024
Team Lead / Safety Captain
La Petite Academy
10.2017 - 02.2022
Doctor of Business Administration (DBA) - Business Administration
Liberty University
Doctor of Business Administration (DBA) -
Capella University
Master of Business Administration (MBA) -
Strayer University
Bachelor of Science - Business Administration (HR)
Purdue University Global
Associate of Arts - Business Administration
Purdue University Global