Nedim Hrustic
Jacksonville,FL
Summary
Manages high-volume loans in dynamic environments with high production, approval and customer relations targets. Expertise includes reviewing and validating personal, employment, and financial histories for each applicant. Self-motivated and reliable with excellent teamwork, problem-solving and organizational skills.
Overview
13
13
years of professional experience
Work History
Government Program Manager
Selene Finance LP
11.2016 - Current
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Increased productivity by effectively managing workload and prioritizing tasks.
- Received and reviewed incoming documents and materials.
- Optimized workflow efficiency by prioritizing tasks based on client needs and deadlines, ensuring timely completion of loans.
- Adhered to strict deadlines for processing applications, ensuring timely approvals and client satisfaction.
- Contributed to the achievement of department goals through consistent high-quality work.
Relationship Manager, SPOC Processor
Everbank
03.2012 - 11.2016
- Managed a high-volume caseload of at-risk borrowers, successfully negotiating mutually beneficial repayment solutions.
- Prevented unnecessary foreclosures by effectively communicating available options to borrowers and guiding them through the loss mitigation process.
- Achieved successful loan modifications through diligent analysis of borrower financial information and negotiation with lenders.
- Streamlined the loss mitigation application process for clients, resulting in increased efficiency and better outcomes for both borrowers and lenders.
- Analyzed credit, income, compliance, title documents, and appraisals during underwriting process.
- Evaluated pay stubs, credit history, tax information and bank statements for financial status.
Loan Counselor
Everbank
11.2011 - 03.2012
- Accurately documented, researched and resolved customer issues
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
BA - BUSINESS MANAGEMENT
JACKSONVILLE UNIVERSITY
Jacksonville, FLSkills
Pipeline Management
Proficient in Excel, MSP, Fiserv
Document Review
Appraisal review
Customer Communication
Customer Service
Timeline
Government Program Manager
Selene Finance LP
11.2016 - Current
Relationship Manager, SPOC Processor
Everbank
03.2012 - 11.2016
Loan Counselor
Everbank
11.2011 - 03.2012
BA - BUSINESS MANAGEMENT
JACKSONVILLE UNIVERSITY
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