Nedjine Desamours
Pompano Beach,FL
Summary
Experienced Senior Banker specializing in the management and establishment of both business and personal accounts. Adept at fostering strong client relationships, delivering tailored financial solutions, and ensuring a smooth account setup process. Proven track record in enhancing client satisfaction through exceptional service, comprehensive financial advising, and a deep understanding of banking products and regulatory requirements. Demonstrates expertise in leveraging industry knowledge to drive account growth and optimize operational efficiency. Committed to maintaining the highest standards of professionalism and integrity in all client interactions.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Branch Banker
PNC Financial Services
Deerfield Beach, FL
11.2022 - Current
- Implemented various banking, business administration and financial tasks to provide exceptional service to clients.
- Manages operational, human capital, reputational and business risk. Applied strong leadership skills and decisive actions to reduce sales practice risk. Ensures compliance with regulatory guidelines and adherence to established policies and procedures.
- Increased new business and expanded existing customer relationships by cross-selling a wide range of services and products.
- Facilitate the opening of business loans and expertly refer clients to the SBA for additional support and resources.
- Executed routine closings, upheld meticulous recordkeeping standards, and closely tracked transaction updates on a quarterly basis.
- Facilitated seamless collaboration between clients and financial advisors for the effective resolution of retirement needs in the context of their financial planning.
Associate Personal Banker
Wells Fargo
Deerfield Beach, FL
08.2020 - 11.2022
- Built proactive customer relationships, consistently proposing appropriate financial products, services, and digital solutions to enhance their success.
- Provided support to customers for basic inquiries such as new account setup, service request completion, and credit application submissions
- Promoted financial products by maintaining excellent service offering knowledge.
- Helped clients plan for and fund retirements using mutual funds and other options to manage, customize and diversify portfolio.
Multilingual
Customer Service, Maximus
Tamarac, FL
01.2020 - 10.2020
- Follow defined Census program information, processes, and procedures
- Handle inbound and outbound contacts in a courteous, timely, and professional manner
- Adhere to Census approved scripts in conducting interviews and
- License/Certification completing forms
- Use frequently asked questions (FAQs) and help text to look up and Patient Care Technician provide information to inquiries
Insurance Executive
United Health Care
Margate, FL
01.2018 - 01.2020
- Educate beneficiaries on how the plan works, including benefits, cost sharing, and levels of coverage
- Look up medicines on the formulary to verify if they are covered, the tier and copay level, and if a drug is not covered provide an explanation as to why
- Advise providers on how to get prior authorizations on medicines prescribed with restrictions such as step therapy and quantity limits
- Research premium billing discrepancies and prescription claims processed.
Education
Associate of Arts -
Broward College
Fort Lauderdale, FLBoyd H. Anderson High School
Fort Lauderdale, FLSkills
- Accountability, Banking, Consulting, Customer Experience (CX), Customer Loyalty, Decision Making, People Management, Proactive Approach, Results-Oriented, Risk Modeling,Cash Vault Auditing, Cash Supply Orders,Branch Operations
Certification
- NMLS Licence
Timeline
Branch Banker
PNC Financial Services
11.2022 - Current
Associate Personal Banker
Wells Fargo
08.2020 - 11.2022
Multilingual
Customer Service, Maximus
01.2020 - 10.2020
Insurance Executive
United Health Care
01.2018 - 01.2020
Associate of Arts -
Broward College
Boyd H. Anderson High School
- NMLS Licence
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