Nedra Garcia

Regional Manager – Multifamily Operations

• Oversee 5 multifamily communities totaling 1,008 units across the Dallas market, driving operational performance, occupancy growth, and financial results.
• Lead Property Managers, leasing teams, and maintenance staff, ensuring portfolio performance meets or exceeds occupancy, revenue, and NOI targets.
• Annual budgeting, financial forecasting, and variance analysis for the regional portfolio.
• Manage capital improvement projects, vendor contracts, and compliance initiatives to enhance property value and operational efficiency.
• Mentor and develop onsite leadership teams, implementing performance strategies that improve staff retention and operational performance.

• Managed day-to-day office operations while serving as the central coordinator for administrative functions, employee events, executive meetings, vendor relationships, and workplace logistics. Ensured a well-organized, efficient, and professional office environment that supported both staff and leadership.
• Streamlined escalated resident concerns to enhance efficiency and reduce resolution times. Aiding in one call resolution and resolving issues immediately when able.
• Assisted in development and monitoring KPI's and other operational sop's to assess operational effectiveness and drive strategic initiatives.
• Coordinated and assisted in leading annual budget bootcamps to further develop Rms and onsite managers and successfully write financial budgets tailored to their property and client needs.

• Spearheaded property renovations that elevated property status, achieving a 3% average under project budget while enhancing revenue and reducing delinquency.
• Managed a team of 5, improving staff morale and customer satisfaction through effective delegation and training initiatives.
• Prepared and monitored annual budgets, conducted mid and end-of-month reporting to property owners, and identified areas for operational improvement.
• Developed crisis management strategies, including monthly crime watch meetings, increasing resident engagement and maintaining a 95% and above occupancy rate.

• Assisted in managing daily operations of residential properties, ensuring tenant satisfaction and timely issue resolution.
• Coordinated maintenance requests and vendor services to uphold property standards and enhance resident experience.
• Developed leasing strategies that improved occupancy rates through effective marketing and promotional initiatives.
• Monitored financial transactions, maintaining accurate records to support budget management and reporting processes.
• Implemented resident engagement programs that strengthened community relationships and increased tenant retention rates.