Nedra Polk
Fairfield,CA
Summary
Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.
Overview
24
24
years of professional experience
Work History
Associate
Smart And Final
12.2021 - 03.2024
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Provided product price information to customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Maintained clean sales floor and straightened and faced merchandise.
- Helped customers complete purchases, locate items, and join reward programs.
Insurance Customer Service Representative
CSAA Insurance Group, A AAA Insurer
01.2018 - 06.2021
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Responded to customer requests for products, services, and company information.
- Handled sensitive customer information with discretion, adhering to strict data privacy regulations at all times.
Office Technician
State Of California Department Of Corrections
10.2013 - 08.2015
- Demonstrated adaptability in managing multiple tasks simultaneously while maintaining focus on achieving desired results efficiently under pressure situations or tight deadlines.
- Contributed to a positive work culture through active participation in team building activities fostering camaraderie among colleagues.
- Safeguarded sensitive information by adhering to strict confidentiality protocols when handling client files or correspondence.
- Reviewed files, records and other documents to obtain information to respond to requests.
Collections Representative
AT&T Communications
07.2000 - 09.2011
- Improved collections efficiency by implementing strategic negotiation techniques and customer service skills.
- Proficiently navigated industry-specific software tools for efficient tracking, reporting, and analysis of collection efforts.
- Processed payments and contracts on accounts.
- Achieved performance goals on consistent basis.
Education
Vocational Certificate - Dental Assisting
Western Career College
Sacramento06.1994
High School Diploma -
Fairfield High School
Fairfield06.1990
Skills
- Customer Service
- Time Management
- Attention to Detail
- Computer Skills
- Cash Handling
- Customer interaction
- Customer Engagement
- MS Office
Timeline
Associate
Smart And Final
12.2021 - 03.2024
Insurance Customer Service Representative
CSAA Insurance Group, A AAA Insurer
01.2018 - 06.2021
Office Technician
State Of California Department Of Corrections
10.2013 - 08.2015
Collections Representative
AT&T Communications
07.2000 - 09.2011
Vocational Certificate - Dental Assisting
Western Career College
High School Diploma -
Fairfield High School
Similar Profiles
Amberlynn BrantleyAmberlynn Brantley
Assistant Manager at Smart And FinalAssistant Manager at Smart And Final
Christopher JacksonChristopher Jackson
Team Trainer at Smart N FinalTeam Trainer at Smart N Final
Malachi AllenMalachi Allen
P/T Grocery Person in charge at Smart And FinalP/T Grocery Person in charge at Smart And Final
Cynthia LopezCynthia Lopez
Cashier at Smart And FinalCashier at Smart And Final
Liam DuttonLiam Dutton
Fire Protection Journeyman at United States Air ForceFire Protection Journeyman at United States Air Force