Hi, I’m
Neeka Harvey
Paso Robles,CA
Summary
Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure Assistant / Management position. Ready to help team achieve company goals. Proficient Shift Manager knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position.
Overview
5
years of professional experience
1
Certification
Work History
WalgreensAtascadero
Shift Manager
12.2022 - 02.2024
Job overview
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Coordinated merchandising, promoted new products and increased brand awareness.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Led by example, demonstrating a strong work ethic and commitment to excellence that motivated team members to strive for their best performance.
- Collaborated with internal teams to streamline operations across materials handling, production, and shipping.
- Ensured consistent delivery of high-quality customer service by setting clear expectations and providing regular coaching.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Excelled in every store position and regularly backed up front-line staff.
- Oversaw daily operations, ensuring compliance with company policies, safety regulations, and industry best practices.
- Established strong relationships with vendors, negotiating favorable contracts that benefited both parties financially while ensuring timely deliveries of required supplies.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Gained strong leadership skills by managing projects from start to finish.
- Resolved problems, improved operations and provided exceptional service.
- Organized and detail-oriented with a strong work ethic.
- Managed time efficiently in order to complete all tasks within deadlines.
- Proven ability to learn quickly and adapt to new situations.
- Paid attention to detail while completing assignments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Mini U StorageAtascadero, CA
Assistant Manager
06.2021 - 12.2023
Job overview
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Monitored security to protect employees, customers and property.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Defined clear targets and objectives and communicated to other team members.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Developed strong working relationships with staff, fostering a positive work environment.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Identified issues, analyzed information and provided solutions to problems.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Organized and detail-oriented with a strong work ethic.
- Proved successful working within tight deadlines and a fast-paced environment.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Worked effectively in fast-paced environments.
- Gained strong leadership skills by managing projects from start to finish.
- Excellent communication skills, both verbal and written.
Paso BowlPaso Robles, CA
Assistant Manager
12.2018 - 03.2021
Job overview
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Monitored security to protect employees, customers and property.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Established team priorities, maintained schedules and monitored performance.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Developed strong working relationships with staff, fostering a positive work environment.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Identified issues, analyzed information and provided solutions to problems.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Organized and detail-oriented with a strong work ethic.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
Cuesta College
Associate of Arts from Business Administration
06.2026
Skills
- Priority management
- Documentation And Reporting
- Staff Motivation
- Schedule development
- Problem-Solving
- Team Collaboration and Leadership
- Quality Assurance
- Punctual and Reliable
- Continuous improvements
- Critical Thinking
- Payment Processing
- Mentoring and Coaching
- Training and mentoring
- Inventory Control
- Schedule Coordination
- Compliance understanding
- Performance monitoring
- Performance reviewing
- Computer Skills
- Opening and closing procedures
- Solutions Development
- Production Management
- Customer service focus
- Relationship Building
- Coordinating Daily Operations
- Inventory Management
- MS Office
- Accurate money handling
- Active Listening
- Operations Management
- Continuous Improvement
- Cash Handling
- Customer Service
- Shift Scheduling
- Staff Training and Onboarding
- Delegating Work
- Supply Ordering
- Inventory Assessment
- Staff Supervision
- Business Administration
- Coaching and Mentoring
- Work Planning and Prioritization
- Handling Customer Complaints
- Energetic and Enthusiastic
- Interpersonal Skills
- Workplace Safety
- Decision-Making
Certification
- State Food Safety-Food Safety Training and Certificate. Verifcation- 13ikb9-j7c6k69, 10/15/2022-10/15/2025
Languages
Spanish
Limited Working
Timeline
Shift Manager
Walgreens
12.2022 - 02.2024
Assistant Manager
Mini U Storage
06.2021 - 12.2023
Assistant Manager
Paso Bowl
12.2018 - 03.2021
Cuesta College
Associate of Arts from Business Administration