MS Office
Neel Gandhi
Bloomingdale,IL
Summary
Knowledgeable and dedicated customer service professional with extensive experience in retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of post-secondary education
5
5
years of professional experience
Work History
Front End Services Host
Walmart
Addison, IL
06.2017 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Performed responsibilities of handling and maintaining cash and credit card transactions of over $5,000.
Cashier
Dunkin Donuts & Baskin Robbins
Addison, IL
05.2016 - 05.2017
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Completed inventory counts and ordered merchandise.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Maintained cash drawer of $1,000 or more per shift.
- Helped customers complete purchases, locate items and join reward programs.
Education
BBA - Business Administration
Elmhurst University
Elmhurst, IL 08.2018 - 12.2021
Skills
Ability to work under pressure
Complaint Resolution
Work ethic
CRM
Administrative support
Interpersonal skills
Problem-solving skills
Training and mentoring
Goals and performance
Software
Google Drive
Spreadsheets
Interests
Sports
Volunteer work
Travel
Timeline
BBA - Business Administration
Elmhurst University
08.2018 - 12.2021
Front End Services Host
Walmart
06.2017 - Current
Cashier
Dunkin Donuts & Baskin Robbins
05.2016 - 05.2017