Neel Shamsunder
Walla Walla
Summary
Aspiring operations leader and hands-on customer experience professional with over three years of experience in high-volume retail, inventory, and fulfillment center environments. Proven ability to lead peers, resolve escalations, and support cross-functional workflows. Currently completing a Bachelor of Applied Science in Business Management and Business Administration, with strong foundations in logistics and operations. Known for initiative, adaptability, and people-first leadership, I am eager to contribute to Amazon’s fast-paced fulfillment network.
Overview
6
6
years of professional experience
Work History
Sales Representative
T-Mobile
02.2024 - Current
- Delivered frontline support to 30–50 customers per shift, resolving 10+ escalations weekly.
- Drove 15–20% sales growth through engagement and upselling strategies.
- Improved in-store workflows, reducing wait times by up to 30%.
Retail Associate
Walla Walla Community College
08.2022 - 02.2023
- Managed 500+ SKUs with 98% stock accuracy through weekly audits.
- Assisted 300+ students during peak terms; led improvements to inventory tracking.
- Trained 3 new hires, cutting onboarding time by 50%.
Customer Service Associate
Safeway
07.2021 - 10.2022
- Served 100+ customers per shift, maintaining 95% satisfaction.
- Helped improve flow of operations during peak hours, boosting efficiency by 10%.
Warehouse Associate
Amazon Fulfillment Center
09.2019 - 04.2021
- Cross-trained in multiple different departments.
- Met productivity goals while maintaining safety and quality standards.
Education
Bachelor of Applied Science (BAS) - Business Management/Administration
Walla Walla Community College
Walla Walla, WA06.2025
Associate of Applied Science (AAS) - Accounting Tech
Walla Walla Community College
Walla Walla, WASkills
- Team Development
- Safety and Compliance Leadership
- Warehouse operations
- Inventory Management
- Interpersonal Communication
Timeline
Sales Representative
T-Mobile
02.2024 - Current
Retail Associate
Walla Walla Community College
08.2022 - 02.2023
Customer Service Associate
Safeway
07.2021 - 10.2022
Warehouse Associate
Amazon Fulfillment Center
09.2019 - 04.2021
Bachelor of Applied Science (BAS) - Business Management/Administration
Walla Walla Community College
Associate of Applied Science (AAS) - Accounting Tech
Walla Walla Community College
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