Neeley Hemperley
Wake Village
Summary
Efficient scheduler with a strong background in client communication and treatment documentation. Proven track record in coordinating appointments and managing calendars, ensuring seamless operations to support client care and satisfaction.
Overview
7
7
years of professional experience
Work History
Scheduler
Patriot Life Group
Texarkana
01.2026 - Current
- Coordinated schedules for insurance agent and potential client appointments to maximize meeting opportunities.
- Communicated with potential client to confirm appointments and resolve scheduling conflicts.
- Managed calendar updates and adjustments to align with agent availability, ensuring seamless scheduling.
- Utilized scheduling software to track and organize daily operations.
- Assisted in developing protocols for appointment management and rescheduling.
- Coordinated appointment scheduling and confirmations to enhance communication between clients and insurance agent.
- Notified the insurance agent of schedule changes.
Case Manager Assistant/ Case Manager
MidSouth Transitions Medical Group
Texarkana
01.2023 - 02.2026
- Coordinated patient care plans with healthcare providers and families.
- Maintained accurate documentation of client interactions and treatment progress.
- Collaborated with interdisciplinary teams to ensure comprehensive care delivery.
- Scheduled appointments and managed client follow-up communications to enhance care continuity.
- Maintained accurate case records and documentation according to agency guidelines.
- Facilitated communication among clients, families, caregivers, and agencies to ensure comprehensive support for client needs.
- Provided referrals to appropriate health care providers or other community resources.
- Adhered to ethical principles and standards to protect clients' confidential information.
- Coordinated transportation services for clients to improve access to healthcare appointments.
- Transitioned clients to different providers based on progress or needs.
Scheduler
MidSouth Transitions Medical Group
Texarkana
09.2022 - 01.2023
- Coordinated schedules for medical staff and patient appointments, enhancing overall appointment flow.
- Managed calendar updates and adjustments based on provider availability.
- Confirmed patient appointments and resolved scheduling conflicts to ensure seamless operations.
- Tracked and organized daily operations using scheduling software, improving scheduling accuracy.
- Supported training of new employees on scheduling processes and tools.
- Communicated schedule changes effectively throughout the organization.
Opthalmic Technician/Scribe
Eye Associates of Colorado Springs
Colorado Springs
06.2020 - 08.2022
- Processed patient information through electronic health record systems to ensure accurate and timely data for patient care.
- Conducted preliminary tests to gather and analyze patient data for doctors' reviews, facilitating informed decision-making.
- accompanying the doctor in exam rooms to accurately document exam findings and treatment/plan
- Provided exceptional customer service and addressed patient inquiries effectively.
- Managed quality control processes, enhancing service delivery and achieving high levels of patient satisfaction.
- Followed safety practices to safeguard against injury and damage to property.
- Maintained and calibrated optical equipment for patient examinations.
- Educated patients on contact lens usage and care procedures.
- Participated in training to maintain technical expertise and proficiency on applicable equipment.
- Managed emergency calls by scheduling appointments based on doctor's preferences.
Optometric Technician
My Eye Dr
Texarkana
07.2019 - 03.2020
- Educated patients on proper contact lens usage and care techniques.
- Supported optometrists during exams by preparing instruments and materials.
- Assisted with visual field testing, ocular photography, optical coherence tomography and pre-exam data collection.
- Assisted optometrist with more complex procedures, such as glaucoma testing and retinal imaging.
- Performed preliminary eye exams, including visual acuity tests and color vision tests.
- Managed patient records and scheduling in electronic health systems, ensuring accuracy and efficiency.
- Scheduled appointments for patients according to their needs and preferences.
- Coordinated inventory management for optical supplies and lenses, maintaining optimal stock levels for patient care.
- Ensured cleanliness and organization of the examination rooms and equipment.
- Provided exceptional customer service to enhance patient satisfaction and comfort.
- Analyzed charts to prepare for patient engagement, facilitating discussions on diagnostic tests and preventive measures.
Education
Bachelor of Science - Biology
Texas A&M University Texarkana
Texarkana, TX05-2019
Skills
- Scheduling software
- Calendar management
- Appointment coordination
- Client communication
- Confidentiality adherence
- Care plan coordination
- Treatment documentation
- Case management
Timeline
Scheduler
Patriot Life Group
01.2026 - Current
Case Manager Assistant/ Case Manager
MidSouth Transitions Medical Group
01.2023 - 02.2026
Scheduler
MidSouth Transitions Medical Group
09.2022 - 01.2023
Opthalmic Technician/Scribe
Eye Associates of Colorado Springs
06.2020 - 08.2022
Optometric Technician
My Eye Dr
07.2019 - 03.2020
Bachelor of Science - Biology
Texas A&M University Texarkana