Neena McKenna
Minneapolis,MN
Summary
Skilled server offering expertise in order taking, money handling and product promotion. Greets guests with genuine smile, builds rapport and promotes enjoyable dining experience. Maintains thorough knowledge of menu to make recommendations.
Overview
24
24
years of professional experience
Work History
Server
Applebee's Grill + Bar
Bloomington, MN
10.1999 - Current
- Greeted guests and provided menus.
- Assisted in training new servers.
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills and calculate totals.
- Cleaned tables and chairs to prepare dining area for next customers.
- Addressed complaints to kitchen staff and served replacement items.
Server
Buffalo Wild Wings
Chanhassen, MN
09.2013 - 05.2018
Education
High School Diploma -
Eden Prairie Senior High School
Eden Prairie, MN06-1997
Skills
- Food Delivery
- Safe Food Handling
- Order Management
- Supply Restocking
- Guest Engagement
- Food Running
- Ordering Procedures
- POS Operation
- Positive and Professional
- Menu Knowledge
- Suggestive Selling
- Strong Work Ethic
- High-Volume Dining
Languages
Spanish
Limited
Timeline
Server
Buffalo Wild Wings
09.2013 - 05.2018
Server
Applebee's Grill + Bar
10.1999 - Current
High School Diploma -
Eden Prairie Senior High School