Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Neeru Sapkota

Cincinnati,OH

Summary

Healthcare professional with proven background in clinical environments, delivering exceptional patient care and support. Known for strong team collaboration and adaptability, ensuring seamless integration into dynamic medical settings. Reliable and flexible, with focus on key skills such as patient interaction, medical documentation, and procedural support.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Certified Clinical Medical Assistant

Bon Secours Mercy Health
05.2024 - Current
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Utilized electronic health records software proficiently to input data accurately, facilitating smooth transitions between healthcare providers during patient handoffs.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Assisted physicians in providing quality care through thorough documentation of medical histories and physical examination results.
  • Maintained confidentiality of patient information by adhering to HIPAA guidelines at all times during recordkeeping and communications.
  • Continually updated medical knowledge through participation in professional development opportunities, staying current on industry trends and advancements in clinical practice.
  • Supported team members in providing comprehensive care through active participation in interdisciplinary meetings focused on individualized clinical goals.
  • Helped improve patient outcomes by educating and advising on relevant treatments and care.

Telecommunications Operator

Mercy Hospital Fairfield
06.2023 - 05.2024
  • Managed high call volume while maintaining professionalism and composure during peak demand.
  • Connected callers with the appropriate professional, department, or business.
  • Maintained up-to-date knowledge of emergency call procedures.
  • Coordinated with other departments for seamless troubleshooting efforts, fostering strong cross-functional relationships within the organization.
  • Managed high call volume while maintaining professionalism and composure during periods of peak demand.
  • Implemented process improvements that led to increased workflow efficiency within the telecommunications department.
  • Developed detailed documentation and technical manuals for telecommunications systems to comply with regulations.
  • Collaborated with team members to maintain high-quality service standards, leading to increased client retention rates.
  • Operated computers and fax machines to send and receive messages to customers and coworkers.

Education

High School Diploma -

Fairfield High School
Fairfield, OH

Fast Track Learning Center
Cincinnati, OH

Skills

  • HIPAA compliance
  • Immunization administration
  • Venipuncture expertise
  • Vital sign monitoring
  • Medical history recording
  • Medical office procedures
  • Clinical documentation
  • Professionalism and ethics
  • Appointment setting
  • Patient scheduling
  • Healthcare software usage

Certification

  • CMA - Certified Medical Assistant
  • CCMA - Certified Clinical Medical Assistant
  • BLS/CPR

Languages

English
Full Professional
Nepali
Full Professional
Hindi
Limited Working

Timeline

Certified Clinical Medical Assistant

Bon Secours Mercy Health
05.2024 - Current

Telecommunications Operator

Mercy Hospital Fairfield
06.2023 - 05.2024

High School Diploma -

Fairfield High School

Fast Track Learning Center

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Neeru Sapkota