Summary
Overview
Work History
Education
Skills
Certification
Key Skills And Expertise
Timeline
Generic
Nefertari Stewart

Nefertari Stewart

Tampa

Summary

Dynamic and results-driven professional with extensive experience in patient care and customer service at Maximus Call Center. Proven ability to resolve complaints and enhance client satisfaction through effective communication and data analysis. Skilled in medication administration and patient advocacy, fostering a compassionate environment while ensuring safety and comfort.

Overview

14
14
years of professional experience
1
1
Certification

Work History

coustomer service rep

Maximus Call Center
Tampa
08.2025 - Current
  • Managed claims processing for diverse insurance policies and coverage types.
  • Communicated with clients to gather information and clarify claim details.
  • Analyzed trends in claim submissions to identify potential areas for process improvement.
  • Assisted customers with inquiries regarding policy details and coverage options.
  • Resolved customer complaints swiftly, maintaining high levels of satisfaction.

Self Employed Contractor

Uber Partner Drivers
Tampa
05.2019 - 08.2025
  • Provide prompt and efficient food delivery services to customers, ensuring timely and accurate delivery of orders.
  • Utilize navigation apps and traffic information to optimize delivery routes and minimize delivery times.
  • As a ridesharing driver, deliver safe and reliable transportation services to passengers, prioritizing their comfort and security throughout the journey.

CNA - Certified Nursing Assistant

Senior Helpers
Riverview
09.2023 - 07.2024
  • Deliver personalized and specialized care to patients within their homes or facility environments, tailoring interventions to meet individual needs and preferences.
  • Implement customized care plans developed in collaboration with healthcare professionals, ensuring alignment with patients' treatment goals and medical requirements.
  • Foster a compassionate and supportive environment for patients and their families, offering emotional support, encouragement, and reassurance during challenging times.

CNA-Certified Nursing Assistant

Senior One
Riverview
01.2021 - 08.2023
  • Provide compassionate and professional care to patients in their homes or in a facility setting.
  • Assist patients with activities of daily living, including bathing, dressing, grooming, and toileting.
  • Administer medications and treatments as directed by healthcare professionals.

Patient Care Technician

Memorial Hospital of Tampa
Tampa
03.2018 - 05.2019
  • Managed post-operative care for elective surgery patients, including vital signs monitoring and medication administration.
  • Acted as a resource for patients, offering guidance on medication and wound care.
  • Committed to continuous professional development and recognized for professionalism and empathy.

Home Health Aid

Private Duty Healthcare
Tampa
06.2011 - 03.2018
  • Implemented rigorous safety protocols to create a hazard-free environment for elderly couples, reducing the risk of accidents and injuries.
  • Applied first aid techniques promptly in response to emergencies, including administering CPR, managing minor wounds, and stabilizing medical conditions until professional help arrived.
  • Practiced strict adherence to standard precautions to prevent the spread of infections and maintain a hygienic living space for clients.

Resident Care Aide

Angel Senior living
Tampa
04.2015 - 05.2016
  • Prepared nutritious and appetizing breakfast and lunch meals for 20+ Alzheimer's and dementia patients, accommodating dietary restrictions and preferences to promote optimal health and satisfaction.
  • Demonstrated exceptional patience and empathy in delivering patient care, assisting with activities of daily living while preserving dignity and respect.
  • Maintained a clean and organized living space for residents through regular housekeeping tasks ensuring a safe and hygienic environment.

Education

High School Diploma -

Paul R Wharton High
Tampa, FL
06-2004

Some College (No Degree) - Nursing Assistant

Ultimate Medical Academy
Tampa, FL

Skills

  • Patient Care
  • Claims processing
  • Policy analysis
  • Customer inquiries
  • Complaint resolution
  • Data analysis
  • Customer relationship management
  • Vital Signs Monitoring
  • Medication Administration
  • Record Keeping
  • Patient Advocacy
  • Comfort and Safety Assurance
  • Team Collaboration
  • Flexibility and Adaptability
  • Safety Protocols and Procedures

Certification

  • Certified Nursing Assistant, 11/01/14, 05/31/15
  • CPR Certification
  • First Aid Certification
  • Driver's License, 06/01/20, 06/30/28

Key Skills And Expertise

  • Patient Care
  • Vital Signs Monitoring
  • Medication Administration
  • Record Keeping
  • Patient Advocacy
  • Comfort and Safety Assurance
  • Team Collaboration
  • Flexibility and Adaptability
  • Safety Protocols and Procedures

Timeline

coustomer service rep

Maximus Call Center
08.2025 - Current

CNA - Certified Nursing Assistant

Senior Helpers
09.2023 - 07.2024

CNA-Certified Nursing Assistant

Senior One
01.2021 - 08.2023

Self Employed Contractor

Uber Partner Drivers
05.2019 - 08.2025

Patient Care Technician

Memorial Hospital of Tampa
03.2018 - 05.2019

Resident Care Aide

Angel Senior living
04.2015 - 05.2016

Home Health Aid

Private Duty Healthcare
06.2011 - 03.2018

High School Diploma -

Paul R Wharton High

Some College (No Degree) - Nursing Assistant

Ultimate Medical Academy

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