Nefertari Williams
Houston,TX
Summary
Highly motivated and results-oriented professional with fifteen years of experience managing teams and projects. Proven ability to thrive in fast-paced environments, build strong relationships, and deliver exceptional results. Leveraging transferable skills from restaurant management to excel in a new and challenging role.
Overview
17
17
years of professional experience
Work History
Independent Contractor
Instacart
Houston, Texas
08.2021 - Current
- Provided freelance services to residential and business customers.
- Demonstrated strong time management and organizational skills by juggling multiple projects and meeting deadlines consistently.
- Developed and maintained strong client relationships through open communication and exceptional service.
Customer Service Representative
Direct Interactions
Seattle, WA
06.2020 - 08.2021
- Provided exceptional customer service to a large client base via phone and email.
- Resolved customer inquiries and complaints efficiently.
Banquet Manager
Pappasito Cantina
Houston, TX
03.2007 - 03.2020
- Oversaw all daily operations .
- Increased customer satisfaction and customer retention through experience, personality and building solid relationships and providing excellent service.
- Achieved consistent revenue growth, exceeding sales targets for the year as well as during high volume seasons.
- Recruited, trained, and mentored a high-performing team, maintaining a low employee turnover rate for banquets.
Education
Some College (No Degree) - General Studies
Houston Community College
Houston, TXSome College (No Degree) - Theater Arts
Howard University
Washington, DCSkills
- Customer Service & Relationship Management
- Communication & Interpersonal Skills
- Problem-Solving & Decision Making
- Project Management & Organization
- Budget Management & Resource Allocation
- Team Leadership & Collaboration
- Adaptability & Thriving in Fast-Paced Environments
- Time Management & Meeting Deadlines
Timeline
Independent Contractor
Instacart
08.2021 - Current
Customer Service Representative
Direct Interactions
06.2020 - 08.2021
Banquet Manager
Pappasito Cantina
03.2007 - 03.2020
Some College (No Degree) - General Studies
Houston Community College
Some College (No Degree) - Theater Arts
Howard University
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