Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

NEFERTITI MARTIN

Hollywood,FL

Summary

Organized and dependable candidate with excellent time management, problem-solving skills, and a positive attitude. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.


Overview

12
12
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Chewy.com
09.2018 - Current
  • Highly proficient in time management and multi-tasking.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Demonstrated excellent communication skills (written, verbal, and listening).
  • Utilized advanced problem-solving skills when faced with unique client situations or issues that required creative solutions beyond established protocols.
  • Maintained up-to-date knowledge of product and service changes.
  • Trained new personnel regarding company operations, policies, and services.

Special Events Guide

Disney World
08.2017 - 06.2018
  • Responsible for setting up arrangements for all events
  • Gather all necessary equipment for event operation
  • Keep all event spaces, storage areas, and service areas clean and organized
  • Interact with guests of all ages in a positive and friendly manner
  • Responsible for keeping event area clean throughout the event
  • Guided groups of up to 10 people on scheduled tours.

Crew Member

Dunkin Donuts
08.2016 - 01.2018
  • Performed nightly duties such as counting register every night
  • Maintain a fun and relaxed atmosphere
  • Provide professional responses to questions and complaints
  • Perform required tasks and produce good results

Team Member

Super Target
11.2012 - 01.2016
  • Provide outstanding customer service by effectively engaging customers
  • Trained new employees
  • Assisted in other department duties when needed
  • Performed food preparation duties following standard recipes and procedures
  • Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.

Education

Bachelor of Science - Hospitality Management and Restaurant and Food Service Management

UNIVERSITY OF CENTRAL FLORIDA
Orlando, FL
06-2018

Associate of Applied Science - Arts

BROWARD COLLEGE
Hollywood, FL
02-2015

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Call center experience
  • Computer proficiency

Certification

  • TEFL Certification (Teaching English as a Foreign Language) - Various accredited providers.

Timeline

Customer Service Representative

Chewy.com
09.2018 - Current

Special Events Guide

Disney World
08.2017 - 06.2018

Crew Member

Dunkin Donuts
08.2016 - 01.2018

Team Member

Super Target
11.2012 - 01.2016

Bachelor of Science - Hospitality Management and Restaurant and Food Service Management

UNIVERSITY OF CENTRAL FLORIDA

Associate of Applied Science - Arts

BROWARD COLLEGE
NEFERTITI MARTIN