Summary
Overview
Work History
Education
Skills
Timeline
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Nefertiti Phillips

Camden,NJ

Summary

Professional with over 8 years of experience in patient access and claims resolution. Demonstrated success in managing high-volume calls while ensuring billing accuracy and efficient appointment scheduling. Expertise in enhancing patient experiences and operational efficiency within healthcare environments. Committed to improving healthcare access and streamlining operations.

Overview

14
14
years of professional experience

Work History

Patient Access Navigator

Cooper University Hospital
Camden, NJ
02.2021 - Current
  • Managing 100+ daily inbound calls for appointment scheduling, insurance verification, and patient registration across specialties.
  • Achieving 98% call quality while surpassing scheduling accuracy KPIs.
  • Collaborate with clinical teams to resolve access issues and enhance the patient experience.
  • Receiving recognition for exceptional productivity and high levels of patient satisfaction.

Claims Resolution Coordinator

Kemberton Health
Cherry Hill, New Jersey
01.2019 - 03.2020
  • Achieved the resolution of over 50 weekly claims via the Epic system.
  • Verified billing code accuracy.
    Reduced claim denial rates by 15% through comprehensive audits and proactive payer interactions.
  • Consistently exceeded monthly quotas for claim resolutions with documentation accuracy of 98%.

Claims Resolution Coordinator

Professional Receivable Network (PRN)
Cherry Hill, New Jersey
11.2011 - 12.2018
  • Achieved resolution of over 50 weekly claims via the Epic system.
  • Verified billing code accuracy. Reduced claim denial rates by 15% through comprehensive audits and proactive payer interactions.
  • Consistently exceeded monthly quotas for claim resolutions with documentation accuracy of 98%.

Education

Omega Institute
Pennsauken, NJ
06-2010

High School Diploma -

Woodrow Wilson High
Camden
06-1997

Skills

  • Time management
  • Customer relationship management
  • Epic charting and insurance verification
  • Appointment scheduling and claims resolution
  • Billing accuracy and medical terminology
  • Data entry efficiency
  • Problem solving and conflict resolution
  • Attention to detail
  • Effective communication
  • Compliance standards

Timeline

Patient Access Navigator

Cooper University Hospital
02.2021 - Current

Claims Resolution Coordinator

Kemberton Health
01.2019 - 03.2020

Claims Resolution Coordinator

Professional Receivable Network (PRN)
11.2011 - 12.2018

Omega Institute

High School Diploma -

Woodrow Wilson High

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