NEFERTTERIA DAWSON
Cincinnati,OH
Summary
Customer service professional with healthcare, retail, and hospitality experience supporting patient care and office operations. Handles scheduling, insurance verification, copayments, HIPAA compliance, and accurate CMS 1500 and UB-04 processing while helping maintain smooth patient flow, clear communication, and reliable team support.
Overview
11
11
years of professional experience
Work History
Banquet Server
Northern Kentucky convention center
Cincinnati, Ohio
09.2015 - Current
- Served guests during conventions, weddings, and catered events at convention center.
- Set banquet tables with linens, glassware, silverware, and place settings.
- Refilled beverages and cleared plates to ensure seamless meal service.
- Coordinated meal timing with kitchen staff and event coordinators to optimize guest experience.
- Greeted guests upon arrival and provided ongoing assistance to enhance satisfaction throughout the event.
COOK
Long John Silvers
Cincinnati, Ohio
07.2025 - 07.2026
- Operated fryers, grills, and warmers during peak service periods, maintaining smooth kitchen operations
- Prepared Long John Silver's seafood, chicken, and sides according to company recipes, ensuring consistent quality and taste
- Maintained clean workstations and followed food safety standards
- Stocked fresh ingredients for meal preparation, optimizing workflow and ensuring readiness for service, batter, and packaging for shift readiness
Home Health Aide
Private Duty Care
Cincinnati, OH
08.2023 - 03.2025
- Assisted with activities of daily living and performed light housekeeping to support patient comfort.
- Ensured safe, secure, healthy care environment for patients.
- Recorded patient condition, daily activities, and changes to care plan.
- Safeguarded patient privacy and adhered to confidentiality standards for health information.
Full Time Student
Ultimate Medical Academy
Cincinnati, OH
11.2022 - 04.2024
- Ensured readiness for class by organizing notes and supplies. and completed assignments on time.
- Navigated new technology and utilized resources to set realistic expectations for academic success.
- Demonstrated self-direction and motivation through accountability for personal actions.
Retail Cashier / Customer Service
Sam's Club
Cincinnati, OH
10.2021 - 11.2022
- Served as primary point of contact, providing exceptional customer service and fostering positive customer experiences.
- Operated cash register, scanned merchandise, accepted payments, ensured accuracy of cash drawer, stocked shelves, and kept work area clean and organized.
- Worked with team members to meet objectives, engaging with diverse customers and contributing to a collaborative work environment.
Housekeeping Cleaner
Hard Rock Casino
Cincinnati, Ohio
09.2019 - 07.2021
- Cleaned and sanitized bathrooms, replenished supplies such as soap and toilet paper.
- Sanitized high-touch surfaces in gaming areas, restrooms, and public spaces.
- Swept and mopped floors, cleaned carpets, dusted furniture and fixtures.
- Stocked housekeeping carts with linens, amenities, and cleaning supplies.
Education
Associate of Science Degree - Healthcare Management
Ultimate Medical Academy
01-2024
Associates of Applied Science -
Lincoln College of Technology
01-2011
Skills
- Business Operations
- Practice Structure
- Leadership & Management
- Medical Administrative Procedures
- Healthcare Ethics
- HIPAA Compliance
- Accounting
- Payroll
- Appointment Scheduling
- Insurance Verification
- CMS 1500
- Processing Co-Payments
- UB-04
- Insurance Billing Procedures
- Insurance Claim Cycle
- Medical Terminology
- Human Resource Management
- Organizational Improvements
- Interpersonal Professional Communications
- Table setting
- Banquet service
Volunteer Experience
University of Cincinnati, Volunteered, Charted medical records, assisted with discharges, answered inbound calls and restocked supplies, Prior experience includes delivery driver and restaurant server throughout my career in customer service.
Timeline
COOK
Long John Silvers
07.2025 - 07.2026
Home Health Aide
Private Duty Care
08.2023 - 03.2025
Full Time Student
Ultimate Medical Academy
11.2022 - 04.2024
Retail Cashier / Customer Service
Sam's Club
10.2021 - 11.2022
Housekeeping Cleaner
Hard Rock Casino
09.2019 - 07.2021
Banquet Server
Northern Kentucky convention center
09.2015 - Current
Associate of Science Degree - Healthcare Management
Ultimate Medical Academy
Associates of Applied Science -
Lincoln College of Technology