Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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NEHA ARSHAD

Jamaica,NY

Summary

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking and reliable passenger service agent, with strong ability in checking in and departure procedure. Offering efficient and reliable services . Highly organized, proactive and punctual with team-oriented mentality.

Overview

3
3
years of professional experience

Work History

Passenger Service Agent

Swissport International Inc, JFK Airport
Jamaica, NY
01.2023 - Current
  • Greeted passengers and assisted with their inquiries.
  • Provided assistance to passengers with limited mobility.
  • Checked in passengers, assigned seats, and issued boarding passes.
  • Verified identification of passengers for security purposes.
  • Weighed luggage and collected fees for excess baggage.
  • Answered customer questions regarding flight information, airport amenities, and travel regulations.
  • Coordinated ground transportation services for arriving and departing passengers.
  • Ensured all safety protocols were followed during the check-in process.
  • Managed customer complaints in a professional manner while providing solutions to resolve issues.
  • Informed passengers of any changes in flight schedules or other travel related matters.
  • Performed pre-flight inspections on aircrafts prior to departure.
  • Enforced airline policies such as smoking restrictions, carry-on item limits.

Customer Service Representative

GB'S sneakers boutique
Jamaica, NY
08.2022 - Current
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Upheld quality control policies and procedures to increase customer satisfaction.

Sales Associate

ABID JEWELERS
JACKSON HEIGHT, NY
01.2022 - 07.2022
  • assisted customers in selecting high quality gold ,diamond jewelry that fits their style and budget.
  • provided personalized service and expert advice on jewelry care and maintenance.
  • stayed up-to-date with fashion trends to recommend contemporary gold jewelry design to customers.

Sales Associate

Cookies Kids Department Store
Jamaica, NY
08.2021 - 12.2021
  • Assisted customers with product selection, sizing and styling.
  • Greeted customers and provided exceptional customer service.
  • Provided accurate information about products, prices and services.
  • Processed transactions using a point-of-sale system.

Education

High School Diploma -

Hillcrest High School
Jamaica, NY
06-2021

ASSOCIATE DEGREE IN CRIMIAL JUSTICE - POLICING

Queensborough Community College of The City University of New York
Oakland Gardens, NY

Skills

  • Boarding support
  • Passenger Assistance
  • Departures management
  • Customer Service Management
  • Coordinating schedules
  • Check-in procedures
  • Checking in passengers
  • Strong Organization

Languages

English
Professional
Hindi
Professional
Urdu
Professional
Punjabi
Professional

References

References available upon request.

Timeline

Passenger Service Agent

Swissport International Inc, JFK Airport
01.2023 - Current

Customer Service Representative

GB'S sneakers boutique
08.2022 - Current

Sales Associate

ABID JEWELERS
01.2022 - 07.2022

Sales Associate

Cookies Kids Department Store
08.2021 - 12.2021

High School Diploma -

Hillcrest High School

ASSOCIATE DEGREE IN CRIMIAL JUSTICE - POLICING

Queensborough Community College of The City University of New York
NEHA ARSHAD