Neha Patel, RN, BSN
Vicksburg,USA
Summary
Dynamic Clinical Informatics Coordinator with expertise in EMR/EHR systems, leading optimization at Community Health Systems. Excel in cross-functional collaboration and provider training, enhancing workflow efficiency and patient care. Proven track record in data analysis and quality management, driving improvements and achieving compliance. Strong communicator with a focus on impactful results and strategic initiatives.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Clinical Informatics Coordinator / Manager
Community Health Systems (CHS)
Jackson, MS
01.2013 - Current
- Lead education, development, and optimization of the Ambulatory Medical Record (AMR) system for Merit Health Clinics under Community Health Systems, supporting over 100 providers statewide.
- Conduct pre-implementation assessments of new physician practices, urgent care centers, and clinics to ensure readiness and compliance with enterprise standards.
- Facilitate onboarding and EMR training for clinical staff and providers, including go-live and post-go-live optimization.
- Deliver ongoing training programs in multiple formats: classroom instruction, hands-on guidance, and remote learning.
- Monitor system utilization and workflow adherence, identifying gaps and implementing targeted improvement plans in collaboration with leadership.
- Maintain user access, manage role-based permissions, and ensure compliance with data security protocols.
- Extract and analyze performance data to generate reports for clinic managers and corporate executives.
- Support accurate documentation practices and promote patient portal engagement across clinical sites.
Nurse Educator (Contract – COVID-19 Response)
Logistics Health Inc. (LHI)
Remote
01.2020 - 01.2023
- Delivered virtual training and education to RNs and staff at nationwide COVID-19 testing sites.
- Served as a clinical resource via provider call queue, addressing inquiries and resolving on-site issues.
- Managed follow-ups for concerns raised by staff, coordinators, and customers to ensure issue resolution.
- Reviewed and documented outcomes from weekly After Action Reports and daily needs assessments.
- Oversaw Unusual Incident Reports (UIR) to maintain safety and compliance standards.
- Responded to customer satisfaction feedback and complaints to improve service quality.
- Contributed to the development and revision of clinical manuals, standing orders, and guides.
RN / Data Analyst (Contract)
Sadler Health System
Remote
01.2019 - 01.2020
- Provided technical assistance for eClinicalWorks (eCW) Uniform Data System (UDS) reporting.
- Conducted gap analyses to identify workflow and documentation deficiencies.
- Documented and standardized workflows for UDS measures in alignment with organizational protocols.
- Designed and delivered training sessions for providers, support staff, and administrative teams.
- Developed audit review processes to monitor compliance with documentation standards.
- Partnered with providers to identify clinical performance improvement opportunities.
- Supported quality improvement through PDSA process implementation, including template development and staff training.
PRN Nurse Educator
Lash Group – AmerisourceBergen Consulting Services
Frisco, TX
01.2011 - 01.2017
- Educated patients on safe and effective self-administration of subcutaneous medications.
- Supported patient adherence to treatment regimens through individualized training and follow-up.
Float Clinic Nurse
Preferred Nurse Staffing
Jackson, MS
01.2011 - 01.2013
- Delivered patient care across multiple specialties including primary care, cardiology, oncology, OB/GYN, orthopedics, and neurology.
- Adapted to varied clinical environments while maintaining high-quality patient outcomes.
- Collaborated with physicians and multidisciplinary teams to provide efficient, patient-centered care across diverse clinical settings.
Staff Nurse – Med-Surg & Neurology
Baptist Health Systems
Jackson, MS
01.2007 - 01.2010
- Provided direct nursing care on high-volume medical-surgical and neurology floors.
- Performed NIH Stroke Scale assessments for all stroke patients to guide accurate treatment planning.
Education
Bachelor of Science in Nursing -
The University of Mississippi Medical Center
Jackson, MS01.2007
Bachelor of Science -
The University of Mississippi
Oxford, MS01.2003
Skills
- Athenahealth and eClinicalWorks expertise
- EMR/EHR systems proficiency
- Data extraction and reporting
- Workflow optimization techniques
- Microsoft Office Suite proficiency
- Data analysis skills
- Report generation capabilities
- Written and verbal communication
- Staff and provider training
- Troubleshooting expertise
- Process improvement methodologies
- Cross-functional collaboration
- Problem solving
- Quality management practices
Certification
Registered Nurse (RN), Multi-State Licensure (Mississippi), 878318
Timeline
Nurse Educator (Contract – COVID-19 Response)
Logistics Health Inc. (LHI)
01.2020 - 01.2023
RN / Data Analyst (Contract)
Sadler Health System
01.2019 - 01.2020
Clinical Informatics Coordinator / Manager
Community Health Systems (CHS)
01.2013 - Current
PRN Nurse Educator
Lash Group – AmerisourceBergen Consulting Services
01.2011 - 01.2017
Float Clinic Nurse
Preferred Nurse Staffing
01.2011 - 01.2013
Staff Nurse – Med-Surg & Neurology
Baptist Health Systems
01.2007 - 01.2010
Bachelor of Science in Nursing -
The University of Mississippi Medical Center
Bachelor of Science -
The University of Mississippi