Nehemiah Smith-Whitfield
Menifee,CA
Summary
Dynamic professional with a proven track record, excelling in customer service and problem-solving. Adept at strategic planning and team leadership, I foster positive relationships while driving operational efficiency. My expertise in Microsoft Office complements my strong interpersonal communication skills, ensuring tailored solutions that enhance client satisfaction and team performance.
Overview
18
18
years of professional experience
Work History
Mobile Expert
T-Mobile
Riverside, CA
02.2023 - 11.2025
- Delivered high-quality customer service by responding promptly to customer questions, troubleshooting issues, and providing tailored recommendations.
- Assisted customers with device activation, account setup, and technical onboarding.
- Educated customers on device features, new technologies, and service plans to support confident purchasing decisions.
- Maintained store organization, product displays, and inventory accuracy to support daily operational efficiency.
- Stayed updated on new products, system updates, and company procedures to provide accurate information.
Football Coach
Centennial High School
Corona, CA
03.2008 - 03.2025
- Developed comprehensive game plans and weekly practice scripts to improve team performance and execution.
- Provided individualized coaching to assess athletes’ strengths, weaknesses, and skill development needs.
- Taught football fundamentals, rules, safety protocols, and proper techniques in a structured and motivating environment.
- Fostered a positive team culture and strong community relationships through communication, mentorship, and leadership.
- Assisted with team operations including equipment oversight, scheduling, parent communication, and administrative tasks.
- Led film study sessions to analyze past performances, evaluate opponent tendencies, and prepare strategic adjustments.
- Coached athletes during games, made real-time strategic decisions, and managed unit responsibilities throughout the season.
- Corona-Norco Unified School District
Ramp Service Agent
Unifi Service
Ontario, CA
01.2021 - 02.2023
- Loaded and unloaded aircraft cargo, passenger baggage, and freight with accuracy and adherence to safety guidelines.
- Operated ground support equipment including conveyor belts, pushback tractors, and aircraft tugs.
- Followed strict safety, security, and privacy protocols while handling luggage, mail, and cargo.
- Communicated effectively with team members to coordinate tasks and maintain a safe, fast-paced workflow.
- Ensured timely and professional completion of all ramp duties in accordance with airline standards.
Business Owner / CEO
MSM Financial & Legal Service
Rancho Cucamonga, CA
01.2013 - 01.2020
- Oversaw daily operations including client services, staffing, scheduling, and administrative functions.
- Managed financial records, documentation, and compliance files to support office efficiency.
- Led and trained team members to achieve company goals while fostering a positive workplace culture.
- Provided client support while maintaining professionalism and confidentiality.
Education
Bachelor of Science - Human Performance & Sports Science
Tennessee State University
Nashville, TN05.2011
Skills
- Interpersonal communication
- Microsoft Office proficiency
- Strategic planning
- Program organization
- Team leadership
- Pressure management
- Problem-solving expertise
- Customer service
Timeline
Mobile Expert
T-Mobile
02.2023 - 11.2025
Ramp Service Agent
Unifi Service
01.2021 - 02.2023
Business Owner / CEO
MSM Financial & Legal Service
01.2013 - 01.2020
Football Coach
Centennial High School
03.2008 - 03.2025
Bachelor of Science - Human Performance & Sports Science
Tennessee State University