Erik Lunde
Richmond,TX
Summary
Results-driven sales professional with a strong background in marketing strategy development and customer relationship management. Known for achieving top 40% sales metrics and fostering collaborative team environments to enhance customer satisfaction.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Mobile Expert
T-Mobile
Katy, Texas
04.2019 - Current
- Achieved the top 40% of the company in sales metrics in 2024 and 2025.
- Communicated products and services to prospects and existing customers with suitability in mind, increasing customer retention, and referral generation.
- Provided excellent customer service and retention by demonstrating genuine interest in offering lasting solutions that customers understood and used productively.
- Partnered with management across eight stores to develop innovative marketing materials and strategies, including local business prospecting and implementation of referral-based rewards programs.
- Collaborated across departments to find solutions for customers with unique needs.
- Assisted with opening a new location and helping with outreach to the existing customer base, notifying them of changes to the company. The new location I helped to open saw sales grow almost 50% across the board when compared to the old location.
- Develop and maintain a team with high morale, while growing the customer base and team effectiveness by creating a welcoming environment.
- Enhanced knowledge of products and services offered and monitored industry trends.
Retail Sales and Management
Spring Mobile
Long Beach, California
06.2016 - 07.2018
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Streamlined scheduling and support for sales teams, fostering a comfortable and thriving environment for coworkers.
- Collaborated with diverse coworkers to achieve goals and resolve product and service-related issues.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Proposed innovative ideas and solutions that improved team performance and outcomes.
Life and Health Insurance Agent
Bankers Life Insurance
Laguna Hills, California
12.2013 - 11.2015
- Established and expanded client base through prospecting and networking; identified needs, constructed insurance policies, and placed coverage to meet client requirements
- Advised clients as a trusted expert, offering a comprehensive range of insurance products.
- Followed up with existing clients to adjust policies and process claims while cultivating strong personal and professional relationships with clients and their families.
Test Driver
Mercedes-Benz
Long Beach, California
08.2013 - 11.2013
- Evaluated vehicle safety features during test drives across diverse conditions to ensure compliance with safety standards.
- Conducted extensive road tests to evaluate vehicle performance and handling.
- Documented findings from road tests and communicated results to engineering staff, enhancing vehicle development process.
- Conducted initial vehicle inspections, documented state of expendable and non-expendable parts, analyzed driving characteristics, and reported issues on production and pre-production vehicles in real-world settings.
Receiving Associate
Sears
Westminster, California
08.2011 - 08.2013
- Received incoming shipments and verified contents against purchase orders, packing slips and invoices.
- Unloaded merchandise from delivery trucks, verifying item counts to ensure accuracy.
- Sorted and organized inventory in designated storage areas, improving accessibility.
- Organized backroom storage areas by item type, enhancing space utilization.
- Assisted in training new associates on receiving procedures and best practices.
Education
Associate of Science - Mathematics
Cypress College
Cypress, CA05-2010
Los Alamitos High School
Los Alamitos, CA06-2007
Skills
- Product knowledge
- Customer relationship management
- Marketing strategy development
- Sales tracking and analytics
- Referral program implementation
- Team building
- Conflict resolution
- Collaboration skills
- Training and mentoring
- Upselling techniques
- Multitasking capacity
- Interpersonal communication
Certification
- Life Insurance Producer License - 12 Dec 2013
- Accident and Health, LTC Insurance License - 12 Dec 2013
- California Insurance License CA0I68135
References
References available upon request.
Timeline
Mobile Expert
T-Mobile
04.2019 - Current
Retail Sales and Management
Spring Mobile
06.2016 - 07.2018
Life and Health Insurance Agent
Bankers Life Insurance
12.2013 - 11.2015
Test Driver
Mercedes-Benz
08.2013 - 11.2013
Receiving Associate
Sears
08.2011 - 08.2013
Associate of Science - Mathematics
Cypress College
Los Alamitos High School