Neiana Williamson-Fox
Philadelphia,PA
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
5
5
years of professional experience
Work History
Direct Care Worker
Nurtured Nest LLC
07.2023 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided emotional support to patients during difficult times, fostering a sense of trust and psychological wellbeing.
- Assisted patients with daily living activities such as bathing, dressing, grooming, and feeding for improved quality of life.
- Delivered exceptional service by prioritizing patient safety while maintaining confidentiality according to HIPAA guidelines.
Hair Salon Receptionist
Revamped Beauty Salon
12.2022 - Current
- Managed inventory of salon products, ensuring adequate stock levels were maintained for smooth operations.
- Improved customer relations, effectively communicating with clients over the phone and in person to provide accurate information on services and pricing.
- Supported hairstylists by coordinating their schedules, ensuring optimal productivity.
- Consistently kept reception area clean and tidy and maintained presence at desk area.
Concierge
NFC Amenity Management
03.2023 - 12.2023
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
Concierge
Career Strategies Inc
07.2022 - 02.2023
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
Concierge
First Impressions LLC
09.2021 - 07.2022
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
Sales Associate
Gap Kids
01.2020 - 09.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
High School Diploma -
Holy Family University
Philadelphia, PA06.2024
Skills
- Patient Care
- Medication Administration
- Reliability and punctuality
- Meal Preparation
- Effective problem solving
- Customer Service
- Guest Services
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
Languages
English
Full Professional
Timeline
Direct Care Worker
Nurtured Nest LLC
07.2023 - Current
Concierge
NFC Amenity Management
03.2023 - 12.2023
Hair Salon Receptionist
Revamped Beauty Salon
12.2022 - Current
Concierge
Career Strategies Inc
07.2022 - 02.2023
Concierge
First Impressions LLC
09.2021 - 07.2022
Sales Associate
Gap Kids
01.2020 - 09.2020
High School Diploma -
Holy Family University
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