Neicee Jackson
Fort Worth,TX
Summary
Experienced Collections and Call Center Customer Service Specialist bringing 10 + years of success in service and sales positions in busy, fast-paced call center. Committed to providing prompt, quick and accurate service to large volume of incoming calls.
Overview
10
10
years of professional experience
Work History
Legal Collector
Linebarger,Goggan,Sampson And Blair
01.2022 - Current
- Research/skip tracing on delinquent property tax accounts for Tarrant County
- Special payment arrangements
- Requesting and submitting supported documents
Customer Support
Kforce Staffing
09.2019 - 03.2020
- Customer support via phone, chat and email
- Order Processing for consumer and SBA
- Ship warranty replacements
- Coordinate with the warehouse managers
Customer Support
Kforce Staffing
09.2018 - 04.2019
- Warranty activations and claims
- Fulfil orders via phone and email
- Process warranty replacements
- Coordinate with the warehouse managers
Collections Representative
Ditech Financial
01.2017 - 12.2017
- Back end loan accounts, late stage mortgage accounts, and loss mitigations
- Collected and reported monthly expenses variances and explanations
- Answered an average of 200 calls per day by addressing customer inquiries, solving problems and providing new product information
- Effectively communicated with and supported sales, marketing and administrative teams on a daily basis
- Managed high call volume with tact and professionalism
- De-escalate irate situations calmly and courteously
- Met or exceeded service and quality standards every review period.
Collections Rep
Apple One Employment
05.2013 - 10.2016
- To cure accounts that were past due and set future payment arrangements
- To assist school contact in setting up fundraiser events
- Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.
Collections Rep
PARALLON
10.2015 - 04.2016
- To collect on late stage medical accounts for private hospitals nationwide
- Managed high call volume with tact and professionalism
- Adhered to all FDCPA and HIPAA regulations
Education
Associate of Arts -
Brightwood College
Fort Worth, TX2018
Some College (No Degree) -
Tarrant County College District
Fort Worth, TXSkills
- Call Center Customer Service
- Team Meetings
- Effective Customer Service
- Account Management
- Retail Sales Customer Service
- Financial Accounting
- Microsoft Office
- Automated Dialing
- Multi-Line Phone Systems
- Data Entry
- Skip Tracing
- Credit Bureau Information
- Credit and Collections
- Till Counting
- Billing Practices
- Payment Plan Coordination
- Process Payments
- Managing Delinquent Accounts
Timeline
Legal Collector
Linebarger,Goggan,Sampson And Blair
01.2022 - Current
Customer Support
Kforce Staffing
09.2019 - 03.2020
Customer Support
Kforce Staffing
09.2018 - 04.2019
Collections Representative
Ditech Financial
01.2017 - 12.2017
Collections Rep
PARALLON
10.2015 - 04.2016
Collections Rep
Apple One Employment
05.2013 - 10.2016
Associate of Arts -
Brightwood College
Some College (No Degree) -
Tarrant County College District
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