Neida Matos
Deltona,FL
Summary
Professional Client Service Specialist with robust experience in client relations and problem-solving. Strong focus on team collaboration and achieving results, adapting fluidly to changing needs. Expertise in communication, conflict resolution, and building lasting client relationships. Known for reliability, approachability, and results-driven mindset.
Overview
1
1
Certification
Work History
Client Service Representative
Bank Of New York Mellon Corp
- Ensured confidentiality of sensitive client information through meticulous handling practices.
- Delivered outstanding customer service while maintaining composure in high-pressure environments.
- Handled incoming calls, offering timely and precise information about products and services.
- Maintained up-to-date client records through proactive management and regular updates.
- Guided clients in using online platforms, increasing interaction with company resources.
- Swiftly addressed inquiries and resolved issues to improve client satisfaction levels.
Education
James J Ferris
Jersey City, NJVisual Communication
Katherine Gibbs
Manhattan, NYCertification
I am a licensed and certified Notary Public.
Languages
Spanish
Native or Bilingual
Timeline
Client Service Representative
Bank Of New York Mellon Corp
James J Ferris
Visual Communication
Katherine Gibbs