Hi, I’m
Neige DeLaunay
Williston,ND
Summary
Proactive Server with extensive experience providing attentive service and managing multiple tables in high-volume settings. Skilled in using POS systems, handling cash transactions, and maintaining a clean and welcoming dining environment. Known for strong guest engagement, effective team collaboration, and thorough menu knowledge.
Overview
7
years of professional experience
Work History
JL Beers
Server
04.2024 - Current
Job overview
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Answered customers' questions, recommended items, and recorded order information.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Bussed and reset tables to keep dining room and work areas clean.
DK's Bar & Lounge
Bartender
10.2023 - 03.2024
Job overview
- Upheld strict regulations for safe alcohol service and food safety.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
C-Cups
Barista
04.2021 - 09.2023
Job overview
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Used POS system to accurately enter orders and process payments.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Controlled line and crowd with quick, efficient service.
Black Magic Harley Davidson
Retail Associate
04.2018 - 06.2019
Job overview
- Collaborated with team members to achieve daily sales goals and exceed performance targets.
- Assisted in the training of new associates to ensure they quickly became knowledgeable about products and policies.
- Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
- Developed strong rapport with customers and created positive impression of business.
Education
Williston High SchoolWilliston, ND
High School Diploma
05-2018
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
Timeline
Server
JL Beers
04.2024 - Current
Bartender
DK's Bar & Lounge
10.2023 - 03.2024
Barista
C-Cups
04.2021 - 09.2023
Retail Associate
Black Magic Harley Davidson
04.2018 - 06.2019
Williston High School
High School Diploma
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