Hi, I’m
Neika Pierre
Silver Spring,MD
Overview
4
years of professional experience
Work History
Valerio Cannes
Customer Service Associate
05.2019 - 04.2023
Job overview
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Managed timely and effective replacement of damaged or missing products.
- Maintained up-to-date knowledge of product and service changes.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Educated customers about billing, payment processing and support policies and procedures.
Institution Mixte Marc Andre Souffrant
Student Volunteer
09.2019 - 02.2023
Job overview
- Worked with after school students.
- Supervised group study between students.
- Encouraged students to complete tasks in timely manner.
- Advised students to maintain tidy and clean environment.
Adventist Church of Bon Repos
Tutor
08.2019 - 01.2023
Job overview
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Supported students with helpful study habits and exam strategies.
- Provided homework assistance using specific curriculum and materials.
Education
Institution Mixte Marc Andre SouffrantPort-au-prince, Haiti
High School Diploma
07-2020
University Overview
- Honoree for Mathematic
- Dean's List for Music
- Awarded for Team Player
- Honor Roll first semester 2019
Affiliations
Affiliations
- Laurel Gospel Assembly
Timeline
Student Volunteer
Institution Mixte Marc Andre Souffrant
09.2019 - 02.2023
Tutor
Adventist Church of Bon Repos
08.2019 - 01.2023
Customer Service Associate
Valerio Cannes
05.2019 - 04.2023
Institution Mixte Marc Andre Souffrant
High School Diploma
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