NEIKEITA X MCKINNEY
St. Petersburg,FL
Summary
Accomplished and energetic Verification Specialist Registrar III and Patient Access Service Rep I with a solid history of achievement in Customer Service Hospital Registration and Admitting and Scheduling of Outpatient Imaging and Rehab Imaging Insurance Billing and Collections of Customer and Patient Financial Obligations. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include Inpatient, Outpatient Registration, Surgery Registration and Radiology Registration Financial Counselor, Billing and Collections
Overview
12
12
years of professional experience
Work History
Benefits Verification Specialist
CVS Caremark Health
Clearwater, FL
04.2023 - Current
- Incoming Outgoing Call Center of telephones and Pre-Registrations for all BayCare Hospital using ERS Cerner Systems Data Entry of Customer Patient demographics
- Confirm patient diagnostic appointments, surgeries, or Outpatient Imaging Services.
- Operate office equipment, such as voice mail messaging systems, Billing and Collections Systems US Bank and other software applications to prepare appointments, financial statements
- Complete insurance or other claim forms.
- Interview patients to complete registration and intake
Patient Access Service Rep I and Registrar III Outpatient Imaging and Outpatient Rehab Imaging Scheduling
CVScaremark Health
Clearwater, FL
11.2021 - 04.2023
- Incoming Outgoing Call Center of telephones and Scheduling Outpatient Imaging Services and Outpatient Rehab services for all BayCare Imaging Sites
- Data Entry of Customer patient demographic information
- Operate office equipment per Sorian Pathways Panviva, ERSCerner systems Scheduling and Registration Pathways and Right Fax
- Financial Counseling of Patients Billing and Estimates
Patient Service Representative
CVScaremark Health
St. Petersburg, FL
09.2013 - 07.2021
- Hospital Registration and Admitting Verify and Complete Patient Registration
- Data entry of Customer Patient demographic information
- Billing and Collections of Customer Patient insurance responsibilities
- Operate office equipment and computers Invision Pathways Sorian Pathways and ERS/Cerner systems
- US Bank Financials collections and payment system
- Operate Right Fax Patient Orders EDM images of Customer Patient Identification and insurance documents
Education
GED - undefined
Northeast High School
St. Petersburg, FL11.1992
CNA HHA PCA - undefined
Pinellas Technical Center
11.1988
Skills
- Customer Service and Personal Service
- Active Listening
- Financial and Billing Collections
- Time Management
- Critical Thinking and Problem Solving
- Judgement and Decision Making
Accomplishments
- Achieved high quality by completing Registrations with accuracy and efficiency.
- Documented and resolved patient complaints which led to great and improved Customer Service
Timeline
Benefits Verification Specialist
CVS Caremark Health
04.2023 - Current
Patient Access Service Rep I and Registrar III Outpatient Imaging and Outpatient Rehab Imaging Scheduling
CVScaremark Health
11.2021 - 04.2023
Patient Service Representative
CVScaremark Health
09.2013 - 07.2021
GED - undefined
Northeast High School
CNA HHA PCA - undefined
Pinellas Technical Center