Collaborated with Program Managers to design workflows, develop training materials, and establish administrative processes for the GUIDE program.
Coordinate patient care plans by serving as the primary liaison between providers and patients, ensuring timely follow-ups and resource connections.
Conduct comprehensive intake assessments and maintain precise electronic health records to meet quality reporting requirements.
Facilitate patient access to community resources and social services, addressing barriers to care and improving patient outcomes.
Associate Scheduler and Registration
NYU Langone Family Dental Clinic
10.2024 - 07.2025
Responsible for the pre-registration and completing registration process and obtains demographic information, prescriptions and applicable medical documents, and insurance information.
Ensures Patients, families, and other external customers understand required financial responsibilities and expectations.
Acts as a liaison between patients and healthcare providers, fostering effective communication and addressing medical needs promptly.
Utilizes the EPIC system to manage scheduling intricacies, ensuring optimal provider availability and seamless patient operations.
Verifies insurance documentation meticulously, reducing clinical and financial risks while ensuring compliance with organizational standards.
Physical Therapy Intern
Elite Performance Physical Therapy
05.2022 - 08.2022
Worked closely with the Physical Therapist to implement treatment protocols, ensuring consistency and quality of care across sessions.
Instructed patients on tailored exercise regimens, achieving noticeable improvements in mobility and pain reduction.
Engaged with patients and healthcare team to foster a supportive environment, leading to increased patient satisfaction and trust.
Pharmacy Technician
CVS Pharmacy
06.2021 - 01.2022
Assisted pharmacists in their responsibilities such as counting pills and filling prescriptions in compliance with state guidelines.
Streamlined prescription filling processes, ensuring timely service delivery and contributing to a noticeable increase in customer satisfaction.
Maintained precise inventory records and organized stock, leading to improved efficiency and reduced medication retrieval times.
Healthcare Administrative Intern
Medisys Management
06.2018 - 08.2018
Streamlined electronic health record management by implementing standardized data entry procedures.
Supported the auditing team by reviewing and filing insurance claims to help maintain accurate and compliant patient and billing records for hospital clients.
Organized departmental documents and Patient records using Excel, ensuring files were up-to-date, accessible, and properly categorized.
Assisted with preparing materials for internal meetings and company events, coordinating schedules and assembling documentation as needed.
Education
Master’s - Health Administration
Hofstra University
Hempstead, NY
05.2026
Bachelor of Science - Public Health, Minor in Economics
SUNY at Albany
Albany, NY
05.2024
CERTIFICATIONS
Medicare Fraud and Abuse: Prevent, Detect, Report, Center for Medicare and Medicaid Services
Incident Command System 100 & 700, FEMA
Timeline
Care Coordinator
Mount Sinai Neurology Department
07.2025 - Current
Associate Scheduler and Registration
NYU Langone Family Dental Clinic
10.2024 - 07.2025
Physical Therapy Intern
Elite Performance Physical Therapy
05.2022 - 08.2022
Pharmacy Technician
CVS Pharmacy
06.2021 - 01.2022
Healthcare Administrative Intern
Medisys Management
06.2018 - 08.2018
Master’s - Health Administration
Hofstra University
Bachelor of Science - Public Health, Minor in Economics
Senior Director of Risk Management at Mount Sinai Beth Israel, Mount Sinai Downtown, Mount Sinai Brooklyn, YorkSenior Director of Risk Management at Mount Sinai Beth Israel, Mount Sinai Downtown, Mount Sinai Brooklyn, York
Patient Service Representative/Lead Secretary at Department of Radiology at Mount SinaiPatient Service Representative/Lead Secretary at Department of Radiology at Mount Sinai