Elaine L. Roth
Sparks,NV
Summary
Enthusiastic about helping customers get necessary support following procedures and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach.
Overview
19
19
years of professional experience
Work History
Patient Service Representative
Surgery Center of Reno
02.2022 - 05.2023
- Took copayments and compiled daily financial records.
- Entered patient demographic and insurance data into electronic medical record system.
- Handled customer service inquiries in person, via telephone and through email.
- Built and maintained positive working relationships with patients and staff.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Greeted and assisted patients with check-in procedures.
DMV Tech
State of Nevada
10.2021 - 12.2021
DMV Services Technician 3
DMV
01.2014 - 01.2021
- Provided customer service associated with driver’s license and I.D
- Cards
- Registered and titled vehicles
- Processed reinstatements
- Inventoried license plates
- Reconciled cash drawer at the end of shift
- Explained laws, regulations and policies to customers
- Ensured appropriate confidentiality and security information
- Assumed supervisor’s role and responsibilities when she was unavailable
Gift Shop Retail and Sales
GOODNIGHT IRENE, LLC
01.2004 - 01.2014
- Handled every phase of day-to-day store operations, including ensuring excellent customer service
- Attended yearly markets as a buyer to assist in purchasing goods and gifts appropriate to the potential buying audience
- Coordinated and participated in yearend inventory for tax purposes
- Operated cash register for cash, check, gift card and credit card transactions
- Maintained accurate sales records
- Assisted with ordering, unpacking and pricing new merchandise
- Demonstrated ability to communicate effectively, both orally and in writing with customers and vendors
- Organized and planned for the display and presentation of merchandise
- Performed daily inventory to determine items needed to be reordered
Education
High School - General
Battle Mountain High School
Battle Mountain, NV06-1998
Timeline
Patient Service Representative
Surgery Center of Reno
02.2022 - 05.2023
DMV Tech
State of Nevada
10.2021 - 12.2021
DMV Services Technician 3
DMV
01.2014 - 01.2021
Gift Shop Retail and Sales
GOODNIGHT IRENE, LLC
01.2004 - 01.2014
High School - General
Battle Mountain High School
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