Neil Wood
Charlottesville,United States
Summary
Dedicated professional with experience supporting youth and families through mentorship.Skilled in building trusting relationships, promoting student growth, and collaborating with families to support positive outcomes. Aspiring school counselor committed to using family support experience to help students achieve academic, social, and emotional success.
Overview
9
9
years of professional experience
Work History
Access Associate
UVA Health
Charlottesville, Virginia
07.2025 - Current
- Facilitated patient registration and data entry for healthcare services.
- Coordinated appointment scheduling for various medical departments.
- Managed patient communication through phone and electronic systems.
- Collaborated with healthcare teams to streamline access processes.
- Maintained accurate patient records in electronic health systems.
- Provided exceptional customer service to enhance patient experience.
Sterile Processing Technician
UVA Health
Charlottesville, Virginia
10.2023 - 07.2025
- Sterilized surgical instruments using autoclaves and chemical solutions.
- Maintained cleanliness of workstations and sterilization equipment daily.
- Inspected instruments for damage and ensured proper functionality before use.
- Assisted in training new staff on sterile processing protocols and safety measures.
Youth Ministry Volunteer
Abundant Life Ministry
Charlottesville, VA
02.2022 - 02.2024
- Shepherded children through critical developmental milestones with caring and compassionate approach.
- Helped coordinate safe and educational off-site trips such as weekend camps to enhance children's faith.
- Worked directly with students and discussed behavioral goals and implementation of behavior intervention programs.
- Delivered tutoring sessions to help students grasp complex concepts in one-on-one settings.
Customer Service Attendant
City of Charlottesville
Charlottesville, VA
07.2017 - 10.2023
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Answered inbound calls, chats and emails to facilitate customer service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed positive customer relationships through friendly greeting and excellent service.
- Built and maintained working relationships with peers and upper management.
Education
Associate of Science - General Studies
Piedmont Virginia Community College
Charlottesville, VA05.2022
Skills
- Team Collaboration
- Attention to Detail
- Interpersonal Skills
- Customer Service
- Student tutoring
- Youth advocacy
- Time management abilities
- Active listening
Timeline
Access Associate
UVA Health
07.2025 - Current
Sterile Processing Technician
UVA Health
10.2023 - 07.2025
Youth Ministry Volunteer
Abundant Life Ministry
02.2022 - 02.2024
Customer Service Attendant
City of Charlottesville
07.2017 - 10.2023
Associate of Science - General Studies
Piedmont Virginia Community College