Neilani Newson

Warmly welcomed 30-50 guest per shift,coordinated check-in,collected insurance, and directed them to their destination.

Managed the phone line delivering exceptional customer service by directing 100+ daily inquires through phone and email leading to increased client experiences.

Coordinated pick up and delivery of express mail services, unpacked inventory and stocked supplies.

Processed payments from guests using a variety of payment methods including credit cards, checks and money orders.

Provided exceptional customer service that resulted in being employee of the month twice.

Operated drive thru services including taking orders, handling payments and a prompt but friendly way.

Mastered POS to handle payments ranging from $1,000-$3,000 per shift.

Upheld all COVID-19 protocols including increased sanitation, social distancing.