Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Neilson James

Elizabeth,NJ

Summary

Proficient Training supervisor with 3 years of experience. Excellent understanding of how to plan, lead and evaluate courses for new and existing employees. Trained and certified in UPS methods. Achievements include improving employee performance and reducing problems with safety or harassment through high-quality training programs. Adept at incorporating the needs of individual departments into training courses. Analytical and detail-oriented nature with excellent problem-solving abilities.

Overview

3
3
years of professional experience

Work History

Training Supervisor

United Parcel Service, UPS
06.2022 - Current
  • Created engaging training content that catered to diverse learning styles, improving overall knowledge acquisition among employees.
  • Mentored new hires during their onboarding process, accelerating their integration into the company culture and work environment.
  • Provided recommendations for process improvements and discontinuation of ineffective or outdated methods.

Supervisor

United Parcel Service, UPS
06.2021 - Current
  • Oversaw daily operations of the area, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled employee complaints, resolved issues, and adjusted policies to meet changing needs.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Monitored workflow to improve employee time management and increase productivity.

Package Handler

United Parcel Service, UPS
03.2021 - 05.2021
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting and loading techniques.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.
  • Followed safety regulations to maintain safe work environment.

Education

High School Diploma -

North Union Secondary School
St. Vincent & The Grenadines
06.2015

Skills

  • Multitasking and Organization
  • Team Leadership
  • Decision-Making
  • Operations Management
  • Strategic Planning

Accomplishments

*Supervisor of the month Twice.

*Completed UPS Front Line Supervisor Training School successfully.

*6 months as acting Full-Time Supervisor.

*Pass background check.

Timeline

Training Supervisor

United Parcel Service, UPS
06.2022 - Current

Supervisor

United Parcel Service, UPS
06.2021 - Current

Package Handler

United Parcel Service, UPS
03.2021 - 05.2021

High School Diploma -

North Union Secondary School

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Neilson James