Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Neily L. Solares

Warranty Administration
Houston,TX

Summary

Detail-oriented Warranty Administrator with a well-coordinated and proactive approach to verifying information, following up with manufacturers and solving customer concerns. Excellent multitasking and communication skills. Offering 2 years of related experience.

Overview

8
8
years of professional experience
17
17
years of post-secondary education
2
2
Certifications
2
2
Languages

Work History

Warranty Administrator

Group 1 Auto
10.2022 - Current
  • Negotiated goodwill assistance from manufacturers when appropriate, securing financial relief for customers facing costly non-warranty repairs.
  • Promoted transparency with customers by providing detailed explanations of their vehicle''s warranty coverage during the onboarding process.
  • Analyzed problems, identified trends and developed strategies to optimize claims process.
  • Posted payments to accounts and maintained records.
  • Checked documentation for accuracy and validity on updated systems.
  • Assisted in training new staff members on warranty procedures, contributing to a well-informed team capable of handling complex claims efficiently.
  • Processed claim paperwork and followed up on missing information to complete processing.
  • Supported service department in understanding applicable warranties, leading to improved accuracy in diagnosing warrantable repairs.
  • Resubmitted rejected claims or received write-off authorization to maintain records and proper documentation.
  • Stayed up-to-date on changes in manufacturer warranties and communicated updates to service department staff as necessary.

Booker

Group 1 Auto
10.2022 - Current
  • Applied effective time management techniques to meet tight deadlines.
  • Accurate coding of warranty claims.
  • Knowledge with manufactures Nissan, Hyundai, Kia, Subaru & Volvo.


Practical Nursing Student

The Bellevue Hospital
04.2018 - 06.2018
  • Maintained personal growth and development through ongoing process of formal and informal education.
  • Worked alongside experienced nursing professionals to learn new procedures.
  • Observed and documented patient factors such as diets, physical activity levels and behaviors to understand conditions and effectively modify treatment plans..
  • Administered peritoneal dialysis as well as IV push, oral, subcutaneous, IV infusion and intramuscular medications.

Practical Nursing Student

Manor At Perrysburg
10.2017 - 03.2018


  • Applied clean dressings, slings, stockings and support bandages to protect patient wounds and prevent infections.
  • Observed and examined patients to detect symptoms requiring medical attention such as bruises, open wounds or signs of trauma.
  • Administered peritoneal dialysis as well as IV push, oral, subcutaneous, IV infusion and intramuscular medications.
  • Practiced patient care by taking vital signs and providing wound care for patients.
  • Circulated assigned floor to measure and record patients' fluid and food levels, implementing measures to promote healthy intake and output as necessary.
  • Assessed patients' temperature, pulse and blood pressure and recorded in electronic medical records.

Certified Nurse Aide

Applewood Nursing Center
08.2016 - 11.2017
  • Obtained biological specimens for ordered tests and prepared for laboratory transport.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Oversaw and maintained patients' rooms, group living areas and nurse stations.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.

Education

Nursing Degree -

Athena Career Academy
Toledo, OH
05.2001 - 05.2018

Skills

Claims submissions

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Certification

IV Therapy Certification-Ohio State Board Nursing- October 2018

Timeline

Warranty Administrator

Group 1 Auto
10.2022 - Current

Booker

Group 1 Auto
10.2022 - Current

Practical Nursing Student

The Bellevue Hospital
04.2018 - 06.2018

Practical Nursing Student

Manor At Perrysburg
10.2017 - 03.2018

Certified Nurse Aide

Applewood Nursing Center
08.2016 - 11.2017

Nursing Degree -

Athena Career Academy
05.2001 - 05.2018

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Neily L. SolaresWarranty Administration