Neily L. Solares
Warranty Administration
Houston,TX
Summary
Detail-oriented Warranty Administrator with a well-coordinated and proactive approach to verifying information, following up with manufacturers and solving customer concerns. Excellent multitasking and communication skills. Offering 2 years of related experience.
Overview
8
8
years of professional experience
17
17
years of post-secondary education
2
2
Certifications
2
2
Languages
Work History
Warranty Administrator
Group 1 Auto
10.2022 - Current
- Negotiated goodwill assistance from manufacturers when appropriate, securing financial relief for customers facing costly non-warranty repairs.
- Promoted transparency with customers by providing detailed explanations of their vehicle''s warranty coverage during the onboarding process.
- Analyzed problems, identified trends and developed strategies to optimize claims process.
- Posted payments to accounts and maintained records.
- Checked documentation for accuracy and validity on updated systems.
- Assisted in training new staff members on warranty procedures, contributing to a well-informed team capable of handling complex claims efficiently.
- Processed claim paperwork and followed up on missing information to complete processing.
- Supported service department in understanding applicable warranties, leading to improved accuracy in diagnosing warrantable repairs.
- Resubmitted rejected claims or received write-off authorization to maintain records and proper documentation.
- Stayed up-to-date on changes in manufacturer warranties and communicated updates to service department staff as necessary.
Booker
Group 1 Auto
10.2022 - Current
- Applied effective time management techniques to meet tight deadlines.
- Accurate coding of warranty claims.
- Knowledge with manufactures Nissan, Hyundai, Kia, Subaru & Volvo.
Practical Nursing Student
The Bellevue Hospital
04.2018 - 06.2018
- Maintained personal growth and development through ongoing process of formal and informal education.
- Worked alongside experienced nursing professionals to learn new procedures.
- Observed and documented patient factors such as diets, physical activity levels and behaviors to understand conditions and effectively modify treatment plans..
- Administered peritoneal dialysis as well as IV push, oral, subcutaneous, IV infusion and intramuscular medications.
Practical Nursing Student
Manor At Perrysburg
10.2017 - 03.2018
- Applied clean dressings, slings, stockings and support bandages to protect patient wounds and prevent infections.
- Observed and examined patients to detect symptoms requiring medical attention such as bruises, open wounds or signs of trauma.
- Administered peritoneal dialysis as well as IV push, oral, subcutaneous, IV infusion and intramuscular medications.
- Practiced patient care by taking vital signs and providing wound care for patients.
- Circulated assigned floor to measure and record patients' fluid and food levels, implementing measures to promote healthy intake and output as necessary.
- Assessed patients' temperature, pulse and blood pressure and recorded in electronic medical records.
Certified Nurse Aide
Applewood Nursing Center
08.2016 - 11.2017
- Obtained biological specimens for ordered tests and prepared for laboratory transport.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Oversaw and maintained patients' rooms, group living areas and nurse stations.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
Education
Nursing Degree -
Athena Career Academy
Toledo, OH 05.2001 - 05.2018
Skills
Claims submissions
Data Entry Software
Documentation skills
Account Management
Warranty Management
Claims Processing
Claims adjustment
Documentation processing
Multitasking Abilities
Certification
IV Therapy Certification-Ohio State Board Nursing- October 2018
Timeline
Warranty Administrator
Group 1 Auto
10.2022 - Current
Booker
Group 1 Auto
10.2022 - Current
Practical Nursing Student
The Bellevue Hospital
04.2018 - 06.2018
Practical Nursing Student
Manor At Perrysburg
10.2017 - 03.2018
Certified Nurse Aide
Applewood Nursing Center
08.2016 - 11.2017
Nursing Degree -
Athena Career Academy
05.2001 - 05.2018