Neisha Callis

Supervise ED admitting staff and resolved admitting issues to include, staffing, budget, workflow, timecard reconciliation, and running daily reports. Daily tasks also include reconciling daily deposits, handling patient grievances, staffing conflicts, and scheduling issues. Key player to ensure all work queues and Crystal reports are clean and revenue ready. Integral in training new staff, including Leads, registrars and onboarding new colleagues as required.

Team Lead go to for all staffing issues related to patient flow and ED/OB registration workflow. Verified patient insurance information in addition to obtaining initial authorizations for services. Fielded incoming patient calls for all aspects of the department. Reconciled patient payments. Responsible for coordinating day to day operations of the ED/OB department. Responsible for auditing accuracy of ED/OB registrations. Developed training manual for departmental needs.

Patient registration and workflow to include accurate collection of demographic and insurance information. Collected copayment and patient liability. Verified all insurance information and entered into system. Maintained all standard HIPAA and EMTALA regulations and guidelines.

Responsible for insurance verifications for all outpatient procedures. Completed registration process for patients at time of service. Verified demographic information and collected all patient liability at time of service.

Key player for all coordination of day to day utilization of human and material resources to achieve the goals, objectives and standards of health care as directed by the facility mission and values. Primary auditor for all accounts. Participated in the implementation and formulation of department activities. Coordinated staff scheduling and patient work flows.