Neisha Cooper

• Maintained connections with clients to encourage repeat business and referrals.
• Streamlined communication between all parties involved in transactions, ensuring smooth closings and satisfied clients.
• Assisted first-time homebuyers in navigating the complex real estate process, guiding them from pre-approval to closing.
• Communicated with clients to understand property needs and preferences.

• Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
• Improved overall client well-being with customized aromatherapy blends during massage sessions.
• Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
• Utilized deep tissue, Swedish and myofascial massage therapy techniques to provide options to customers.
• Demonstrated knowledge of anatomy and physiology to better understand body and inform massage techniques.
• Expanded clientele by offering specialized treatments such as deep tissue, sports, and prenatal massages.
• Boosted repeat business through outstanding customer service and personalized massage experiences.

• Gathered documents, data, and formulated analytics to prepare issues for discussion and reports for review.
• Scheduled appointments and handled calenders for senior leadership.
• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Implemented updated policies and practices for organization and monitored effect.
• Seamlessly interacted with colleagues to plan and complete special projects.
• Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.

• Dean's List 2018

Over 10 years of experience