Summary
Overview
Work History
Education
Skills
Languages
Timeline
AssistantManager

Neissy Bolaj

Homestead ,FL

Summary

Dynamic professional with proven expertise in customer service and team leadership at Tropical Produce. Successfully enhanced operational efficiency and fostered a collaborative environment, while ensuring high-quality standards. Skilled in money handling and staff development, I excel at building relationships that drive repeat business and elevate customer satisfaction.

Overview

10
10
years of professional experience

Work History

Assistant Manager

Tropical Produce
07.2017 - 05.2025
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized warehouse environment to enhance the customer experience.
  • Established effective working relationships with staff, promoting a collaborative environment.
  • Help with the qualitative control.

Sales Associate

Sally's Beauty Supply
01.2015 - 06.2017
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.

Education

High School Diploma - GED

Miami Dade College
Miami, FL

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Team motivation
  • Staff training and development
  • Staff supervision
  • Employee scheduling
  • Policy enforcement
  • Staff development
  • Employee performance evaluations
  • Performance reviewing

Languages

English and Spanish
Native or Bilingual

Timeline

Assistant Manager

Tropical Produce
07.2017 - 05.2025

Sales Associate

Sally's Beauty Supply
01.2015 - 06.2017

High School Diploma - GED

Miami Dade College

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Neissy Bolaj