Neisy Alfonso
Hollywood,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Dedicated Medical Assistant skilled with technical, clerical and patient support. Strong interpersonal communication with talent effectively dealing with patients and staff alike. Detailed understanding of medical sector and regulatory obligations concerning it.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Westar
Westar
North Miami, FL
11.2023 - Current
- Trained new managers on store procedures, policies, and customer service, promoting outstanding customer service.
- Assisted servers in providing outstanding customer service.
- Developed strategies for improving customer service standards.
Costumer Service
Walmart
Pembroke Pines, FL
01.2023 - 11.2023
- Managed customer service inquiries, complaints, escalations.
- Delivered exemplary customer service, prompting positive interactions.
- Coordinated customer service initiatives and staff training.
- Emphasized customer service excellence through ongoing training of front-line team members to improve customer service ratings.
Account Manager
Empresa del Papel
La Habana, Cuba
03.2010 - 10.2022
- Ensured compliance with industry regulations when dealing with clients.
- Managed multiple accounts simultaneously while meeting deadlines.
- Collaborated with marketing team to develop promotional materials for clients.
Education
Registered Behavior Technician - Health And Wellness
BACB
United States12-2024
Economics
Economia Habana
Cuba02-2002
Medical Assistant
ICR Florida Education
Miami, FLSkills
- Organization
- Clerical support
- Organizational skills
- Analytical
- Project planning
- Multitasking Abilities
- Analytical and critical thinking
- Cultural awareness
- Team management
- Organization and time management
- Patient care education
- Patient care and monitoring
Certification
- Registered Behavior Technician
- Accountant
Languages
English
Professional
Spanish
Native/ Bilingual
Timeline
Westar
Westar
11.2023 - Current
Costumer Service
Walmart
01.2023 - 11.2023
Account Manager
Empresa del Papel
03.2010 - 10.2022
Registered Behavior Technician - Health And Wellness
BACB
Economics
Economia Habana
Medical Assistant
ICR Florida Education
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