Neiterria Coats

· Obtains and enters patient demographic information into EHR and registers patients with the highest possible proficiency and patient no-shows.

· Obtains all proper signatures for patient consents

· Verifies patients’ insurance benefits, including primary care provider for any managed care plans.

· Ensures that all information is scanned into the patient account in the EHR in a timely manner, including, but not limited to, the patient's photo ID and insurance card.

· Collects co-pays, coinsurance, slide/nominal fee, and balance due from patients and/or guarantors at time of service.

· Self-Audits cash change draw daily

· Communicates with patients via patient-facing pre-visit, phone calls, and pre-registration platforms in the format of text messaging.

· Attends and participates in department staff meetings.

· Adheres to and follows all departmental policies and procedures

· Adheres to and Responds to All Emergency Codes as indicated by the department requirements

· Follows all infection control policies and procedures at all times.

· Maintains patient confidentiality at all times according to the established policies and procedures.

• Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
• Completed proper sanitation and cleaning of equipment and work areas between patients.
• Stocked phlebotomy cart or carrier with appropriate supplies.
• Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
• Centrifuged blood samples as outlined in clinical protocols.
• Organized daily work based on collection priority.
• Packaged and shipped specimens to central lab daily.
• Assembled tourniquets, needles, and blood collection devices to prepare work trays.
• Tracked collected specimens by initialing, dating, and noting times of collection.
• Used personal protective equipment correctly to protect coworkers and patients.
• Addressed questions and concerns to educate patients on collection process and procedures.
• Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
• Participated in continuing education programs to stay up to date on new technologies and procedures.
• Validated blood and specimen collection orders, alerting nurses, or physicians of discrepancies between order and nursing station logs.
• Handled insurance verification tasks using EPIC to validate patient insurance information.

• Managed multi-line phone system and pleasantly greeted patients.
• Maintained current and accurate medical records for patients.
• Supported office staff and operational requirements with administrative tasks.
• Helped patients complete necessary medical forms and documentation.
• Checked patient insurance, demographic, and health history to keep information current.
• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
• Adhered to strict HIPAA guidelines to protect patient privacy.
• Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
• Processed medical insurance claims and payments.
• Placed new supply orders, managed inventory and restocked clerical spaces.
• Venipuncture. Recording and labeling samples. Reading reports.
• Knowledge of blood tests is required for various medical conditions.
• Clerical administration.
• Maintaining in-procedure quality and hygiene control.
• Calculating the quantity of blood needed.
• Decontaminating the Puncture Site.
• Following infection control guidelines.
• Locating appropriate veins for blood collection.
• Maintain specimen integrity.
• Preparing specimens for transport to the laboratory.