Nejah Prince
Tampa,FL
Summary
Dedicated Office Assistant with over several successful years of clerical experience in busy office environments achieving superior levels of administrative effectiveness. Excels in telephone support and greeting arriving visitors. Strong knowledge of [Software] and history achieving high data output.
Overview
8
8
years of professional experience
Work History
Office Assistant
The Michaels Organization
12.2022 - Current
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained and updated office records, both digital and physical.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Collaborated with various departments to complete assigned tasks.
- Prepared and edited documents to produce precise, accurate and professional communication.
Concierge Supervisor
Covenat Security
12.2022 - 12.2022
- Coached, supported and developed team with goal of continuous growth and skill improvement.
- Conducted competitive research to understand best practices and potential differentiators.
- Implemented and developed ticketing support and phone systems.
- Handled customer complaints to satisfy and retain guests.
- Maintained high level of professionalism and discretion when dealing with guests.
Customer Service Manager
Jimmy Johns
02.2016 - 01.2021
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
High School Diploma -
Gaither High School
Tampa, FLSkills
- Invoice Processing
- Spreadsheet Management
- Bookkeeping
- Supply Management
- Expense Reporting
- Administrative Support
- Customer Service
Timeline
Office Assistant
The Michaels Organization
12.2022 - Current
Concierge Supervisor
Covenat Security
12.2022 - 12.2022
Customer Service Manager
Jimmy Johns
02.2016 - 01.2021
High School Diploma -
Gaither High School
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