Nekeidra Thomas
Saginaw,MI
Summary
Motivated customer service representative with a proven track record in resolving inquiries and enhancing customer experiences. Skilled in team collaboration and process improvement, aiming to contribute to a customer-focused environment that prioritizes efficiency and satisfaction.
Overview
5
5
years of professional experience
Work History
Cashier
Travel Centers of America
Bridgeport, MI
12.2025 - Current
- Provided courteous and knowledgeable service to enhance customer satisfaction.
- Maintained accurate cash drawer throughout shifts to ensure financial integrity.
- Assisted in restocking merchandise to optimize product availability for customers.
- Collaborated with team members to streamline checkout procedures, reducing wait times.
Package Scanner
Universal Logistics Holdings Inc.
Flint MI
07.2024 - 11.2024
- Scanned packages for accuracy and completeness using handheld scanning devices.
- Assisted in sorting packages based on destination and delivery routes.
- Maintained cleanliness and orderliness of scanning area to ensure safety compliance.
- Collaborated with team members to improve scanning efficiency and workflow processes.
Customer Service Representative
TTEC
Englewood, CA
08.2021 - 06.2023
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Utilized CRM software to track interactions and manage customer accounts efficiently.
- Assisted customers in navigating products and services, enhancing overall satisfaction.
- Collaborated with team members to streamline processes and improve service delivery.
Education
High School Diploma -
Saginaw High School
Saginaw, MI06-2002
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
Timeline
Cashier
Travel Centers of America
12.2025 - Current
Package Scanner
Universal Logistics Holdings Inc.
07.2024 - 11.2024
Customer Service Representative
TTEC
08.2021 - 06.2023
High School Diploma -
Saginaw High School