Nekia Iles

• Resolved customer inquiries through effective communication and problem-solving techniques.
• Streamlined complaint resolution processes, enhancing customer satisfaction rates.
• Assisted in training new team members on customer service protocols and systems.
• Maintained accurate records of customer interactions using CRM software.

• Managed multiple phone calls and deadlines.
• Met performance metric and SLAs.
• Prioritized tasks to meet deadlines.
• Resolved customer inquiries and complaints through effective communication and problem-solving techniques.
• Utilized CRM software to manage customer interactions, ensuring accurate documentation and follow-up.

• Engaged with client consultation to understand their needs and concerns related to health and social services.
• Evaluated clients’ assessments and needs to determine eligibility for various programs, such as (Medicaid, food stamps and childcare support).
• Maintained accurate records of clients’ interactions, and applications.
• Led initiatives to enhance service delivery efficiency for diverse populations.

• Delivered high-quality service to patients through accurate meal orders.
• HIPAA guidelines and organized policies.
• Collaborated with clinical and support teams to ensure timely services.
• Updated patient information accurately in electronic systems.

• Implemented individualized behavior intervention plans to enhance client engagement and skill acquisition.
• Collaborated with multidisciplinary teams to assess client progress and adapt treatment strategies effectively.
• Monitored and documented client behavior, ensuring accuracy in data collection for therapy analysis.
• Trained new staff on behavioral techniques and organizational protocols to ensure consistency in service delivery.

graduated June 2026

• Ranked in Top 80% of class