Nekisa T. Jones

• Serviced consumer Verizon accounts, enhancing customer experience and satisfaction.
• Explained Verizon promotions, financing, and benefits to shoppers.
• Processed transactions through Best Buy point-of-sale systems, ensuring accurate and efficient sales.
• Coordinated with other departments to ensure efficient workflow processes.
• Provided technical support for customers in resolving complex issues.
• Explained Best Buy promotions, financing, and membership benefits to shoppers.
• Assisted in developing strategies to increase customer satisfaction levels.
• Analyzed customer needs and recommended products.
• Identified customer needs promptly, facilitating tailored product recommendations.
• Implemented strategies to take advantage of new opportunities.
• Created plans to propose solutions to problems related to efficiency, costs or profits.
• Followed Best Buy procedures for returns, exchanges, and warranty requests.

• Stayed up to date with latest mobile.

technology and enhancements.

• Provided education to customers on latest mobile technology and enhancements.

• Serviced AT&T Customer accounts.
• Generate sales for team production.
• Created carrier leads for AT&T.
• Coached sales team through role-play and live objection handling.
• Delivered classroom training on product knowledge, pricing, and customer messaging.
• Designed Titan Vision sales training modules for new hires and seasoned representatives.
• Disbursed to varies retailer store for sales operations.

• Presented Midtown Home Improvements products during in-home customer consultations.
• Followed up on leads and scheduled appointments for home improvement projects.
• Explained roofing, siding, and remodeling options to prospective homeowners.
• Created door to door sales leads.
• Gave quotes for home improvements.
• Schedule consultations for customers
• Travel to various cities to for door to door sales operations